Customer Service Representative

3 weeks ago


Ottawa, Ontario, Canada Scotiabank Full time

At Scotiabank, we're looking for a skilled Customer Service Representative to join our team. As a Bilingual Customer Care Specialist, you'll be responsible for providing exceptional customer service to our clients in both French and English.

Key Responsibilities:

  • Use your knowledge of our products and services to lead interactions with our customers and provide valuable advice.
  • Take inbound phone calls to provide useful information and ensure customers are satisfied with our products and services.
  • Excel at identifying customer banking needs and providing customized solutions.
  • Respond to complaints and walk customers through basic troubleshooting or set up processes.

Requirements:

  • You're passionate about customer service and have experience in customer-focused roles.
  • You're self-directed and performance-oriented, with a natural curiosity and focus on improving things.
  • You're comfortable connecting with customers over the telephone to make the customer experience uniquely personal.
  • You have a high school diploma (or a recognized equivalent).

Perks:

  • Employee banking fees privileges.
  • Pre-assigned allotted personal days to help with personal and cultural commitments.
  • An extensive suite of customizable benefits.
  • Opportunities for long term savings (employee share program, RRSPs, pension).
  • Access to thousands of internal learning courses.
  • Global Tuition Program.

Awards:

  • Best Workplaces in Canada 2023.
  • Top Companies in Canada LinkedIn 2023.
  • Bloomberg Gender-Equality Index 2023.
  • World's Best Workplaces 2022.

About Scotiabank:

At Scotiabank, your career is not yours alone; your ideas matter, your voice matters, you matter. Join a team that will help you Discover Your Potential.



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