Web Operations Coordinator

3 days ago

Markham, Ontario, Canada Aviva Full time

Job Summary

Aviva is seeking a highly organized and detail-oriented Web Operations Coordinator to join our dynamic Digital team. As a key player in our public website operations, you will be responsible for managing content requests, orchestrating tasks within JIRA, and overseeing the content update workflow for our public-facing websites.

Key Responsibilities

  • Manage the intake of content requests from various teams and collaborators, ensuring all necessary details and requirements are documented.
  • Input tasks and requests into JIRA, tracking and prioritizing incoming requests, and coordinating with the web production team to prioritize accordingly.
  • Assist in the triage of issues related to web content and publishing, advancing complex problems to senior team members.
  • Coordinate with developers, designers, and content authors to resolve issues quickly and efficiently.
  • Support the Web Publishers in preparing content for publication, including basic content entry, formatting, and image uploads.
  • Help ensure content meets quality standards and is aligned with brand guidelines before submission for publishing.
  • Supervise the progress of content tasks in JIRA, ensuring deadlines are met and any blockers are addressed promptly.
  • Connect with team members to provide updates on the status of their requests and any potential delays.
  • Maintain documentation for web content processes and standard methodologies, updating as needed to reflect changes in workflows.
  • Suggest improvements to streamline content management and publishing processes.

Requirements

  • Bachelor's degree in Marketing, Business Administration, Digital Media, or a related field is preferred.
  • 1-2 years of experience in content management, digital marketing, or related role.
  • Basic understanding of web content management and publishing processes.
  • Familiarity with content management systems, preferably Adobe Experience Manager (AEM).
  • Experience with JIRA or similar task management tools.
  • Strong organizational skills with attention to detail.
  • Good communication and collaboration abilities.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Familiarity with HTML, CSS, and basic web design principles is a plus.

What We Offer

  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Outstanding Career Development opportunities.
  • We'll support your professional development education.
  • Competitive vacation package with the option to purchase 5 extra days off per year.
  • Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
  • Corporate wellness programs to support our employees' physical and mental health.
  • Hybrid flexible work model.

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