Shift Leader, Health Link BC

2 days ago

Burnaby, British Columbia, Canada PHSA Full time
Job Title: Shift Leader, Health Link BC

Job Summary:

As a Shift Leader with Health Link BC, you will be responsible for providing contact centre, clinical and operational supervision in real time to Registered Nurses 24/7/365. You will lead and coordinate the timely delivery of service by performing duties such as coordinating and adjusting work assignments, establishing priorities and facilitating workplace solutions, and assisting staff with problem solving to improve caller outcomes and resolve care needs.

Key Responsibilities:
  • Utilizing a critical thinking approach, lead and coordinate the timely delivery of service by performing duties such as coordinating and adjusting work assignments, establishing priorities and facilitating workplace solutions, and assisting staff with problem solving to improve caller outcomes and resolve care needs.
  • Make day to day operational staffing decisions and implements appropriate actions, based on call flows, staffing levels and in collaboration with the Workforce Management team and Manager; ensure service goals are achieved and standards of care are maintained.
  • Support the effective and appropriate delivery of service by responding to questions related to clinical practice, location of information, or business process/procedures.
  • Provide nurses with real time and post call coaching, evaluation and feedback that supports individual development, clinical practice and continued education on operational practice and processes, and completion of necessary associated documentation.
  • Provide escalation support, direction, and/or leadership for real time events within the program such as workplace safety and technical downtimes; including issue management, communication, reporting, and documentation.
  • Act as a second tier escalation support for patients and families who have concerns or questions regarding their care. Participate in or leads the investigation of complaints by patients/families; follows up on complaints, including documentation as per policy; implement corrective action as appropriate.
Requirements:
  • Graduation from an approved School of Nursing with current practicing registration as an Registered Nurse with the British Columbia College of Nurses & Midwives (BCCNM).
  • Minimum five (5) years recent relevant clinical nursing experience in acute care, community health, public health or continuing care.
  • Minimum of one (1) year's recent, related experience in a formal supervisory/leadership role or an equivalent combination of education, training, and experience.
  • Proficiency in computers, including client information system software, word-processing, spreadsheet, internet and email; keyboarding at minimum 30 words per minute.
What We Offer:
  • Join one of BC's largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

  • Shift Leader, Health Link BC

    1 week ago

    Burnaby, British Columbia, Canada PHSA Full time

    Job Title: Shift Leader, Health Link BCAs a Shift Leader with Health Link BC, you will play a critical role in providing contact centre, clinical, and operational supervision in real-time to Registered Nurses 24/7/365.Key Responsibilities:Utilize a critical thinking approach to lead and coordinate the timely delivery of service by performing duties such as...

  • Shift Leader, Health Link BC

    1 week ago

    Burnaby, British Columbia, Canada PHSA Full time

    Job Title: Shift Leader, Health Link BCAs a Shift Leader with Health Link BC, you will play a critical role in providing contact centre, clinical, and operational supervision in real-time to Registered Nurses 24/7/365.Key Responsibilities:Utilize a critical thinking approach to lead and coordinate the timely delivery of service by performing duties such as...

  • Shift Leader, Health Link BC

    2 weeks ago

    Burnaby, British Columbia, Canada PHSA Full time

    Job Title: Shift Leader, Health Link BCAbout the Role:We are seeking a highly skilled and experienced Shift Leader to join our team at Health Link BC. As a Shift Leader, you will be responsible for providing contact centre, clinical and operational supervision in real-time to Registered Nurses 24/7/365.Key Responsibilities:Utilize a critical thinking...

  • Shift Leader, Health Link BC

    2 weeks ago

    Burnaby, British Columbia, Canada PHSA Full time

    Job Title: Shift Leader, Health Link BCAbout the Role:We are seeking a highly skilled and experienced Shift Leader to join our team at Health Link BC. As a Shift Leader, you will be responsible for providing contact centre, clinical and operational supervision in real-time to Registered Nurses 24/7/365.Key Responsibilities:Utilize a critical thinking...

  • Shift Leader, Health Link BC

    2 weeks ago

    Burnaby, British Columbia, Canada PHSA Full time

    Job Title: Shift Leader, Health Link BCAbout the Role:We are seeking a highly skilled and experienced Shift Leader to join our team at Health Link BC. As a Shift Leader, you will be responsible for providing contact centre, clinical and operational supervision in real-time to Registered Nurses 24/7/365.Key Responsibilities:Utilize a critical thinking...

  • Shift Leader, Health Link BC

    2 weeks ago

    Burnaby, British Columbia, Canada PHSA Full time

    Job Title: Shift Leader, Health Link BCAbout the Role:We are seeking a highly skilled and experienced Shift Leader to join our team at Health Link BC. As a Shift Leader, you will be responsible for providing contact centre, clinical and operational supervision in real-time to Registered Nurses 24/7/365.Key Responsibilities:Utilize a critical thinking...

  • Shift Leader, Health Link BC

    1 week ago

    Burnaby, British Columbia, Canada PHSA Full time

    Job Title: Shift Leader, Health Link BCAbout the Role:As a Shift Leader with Health Link BC, you will play a critical role in providing contact centre, clinical, and operational supervision in real-time to Registered Nurses 24/7/365. Your leadership skills will be essential in ensuring the timely delivery of service, coordinating work assignments,...

  • Shift Leader, Health Link BC

    1 week ago

    Burnaby, British Columbia, Canada PHSA Full time

    Job Title: Shift Leader, Health Link BCAbout the Role:As a Shift Leader with Health Link BC, you will play a critical role in providing contact centre, clinical, and operational supervision in real-time to Registered Nurses 24/7/365. Your leadership skills will be essential in ensuring the timely delivery of service, coordinating work assignments,...

  • Shift Leader, Health Link BC

    6 days ago

    Burnaby, British Columbia, Canada PHSA Full time

    Job Title: Shift Leader, Health Link BCAbout the Role:We are seeking a highly skilled and experienced Shift Leader to join our team at Health Link BC. As a Shift Leader, you will be responsible for providing contact centre, clinical and operational supervision in real time to Registered Nurses 24/7/365.Key Responsibilities:Utilize a critical thinking...

  • Shift Leader, Health Link BC

    6 days ago

    Burnaby, British Columbia, Canada PHSA Full time

    Job Title: Shift Leader, Health Link BCAbout the Role:We are seeking a highly skilled and experienced Shift Leader to join our team at Health Link BC. As a Shift Leader, you will be responsible for providing contact centre, clinical and operational supervision in real time to Registered Nurses 24/7/365.Key Responsibilities:Utilize a critical thinking...

  • Shift Leader, Health Link BC

    3 weeks ago

    Burnaby, British Columbia, Canada PHSA Full time

    Job SummaryThe Shift Leader, Health Link BC is a critical role that requires a high level of clinical expertise, leadership skills, and operational knowledge. As a Shift Leader, you will be responsible for providing contact centre, clinical, and operational supervision in real-time to Registered Nurses 24/7/365.Key ResponsibilitiesUtilize a critical thinking...

  • Shift Leader, Health Link BC

    3 weeks ago

    Burnaby, British Columbia, Canada PHSA Full time

    Job SummaryThe Shift Leader, Health Link BC is a critical role that requires a high level of clinical expertise, leadership skills, and operational knowledge. As a Shift Leader, you will be responsible for providing contact centre, clinical, and operational supervision in real-time to Registered Nurses 24/7/365.Key ResponsibilitiesUtilize a critical thinking...

  • Shift Leader, Health Link BC

    3 weeks ago

    Burnaby, British Columbia, Canada PHSA Full time

    Job SummaryThe Shift Leader is a key role in our healthcare team, responsible for providing contact centre, clinical and operational supervision in real-time to Registered Nurses 24/7/365.Key ResponsibilitiesUtilize a critical thinking approach to lead and coordinate the timely delivery of service by performing duties such as coordinating and adjusting work...

  • Shift Leader, Health Link BC

    3 weeks ago

    Burnaby, British Columbia, Canada PHSA Full time

    Job SummaryThe Shift Leader is a key role in our healthcare team, responsible for providing contact centre, clinical and operational supervision in real-time to Registered Nurses 24/7/365.Key ResponsibilitiesUtilize a critical thinking approach to lead and coordinate the timely delivery of service by performing duties such as coordinating and adjusting work...

  • Shift Leader, Health Link BC

    3 weeks ago

    Burnaby, British Columbia, Canada PHSA Full time

    Job SummaryThe Shift Leader, Clinical Operations is responsible for providing contact centre, clinical and operational supervision in real time to Registered Nurses 24/7/365. This role requires a critical thinking approach to lead and coordinate the timely delivery of service, making day-to-day operational staffing decisions and implementing appropriate...

  • Shift Leader, Health Link BC

    3 weeks ago

    Burnaby, British Columbia, Canada PHSA Full time

    Job SummaryThe Shift Leader, Clinical Operations is responsible for providing contact centre, clinical and operational supervision in real time to Registered Nurses 24/7/365. This role requires a critical thinking approach to lead and coordinate the timely delivery of service, making day-to-day operational staffing decisions and implementing appropriate...

  • Telenurse - Healthlink BC Burnaby or Langley (Multiple Positions)

    4 weeks ago

    Burnaby, British Columbia, Canada BC Emergency Health Services Full time

    TeleNurseHealthLink BCBurnaby, BCAs per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.Are you looking for a change? Have you been interested in learning more about Telenursing?The telenurse is responsible for providing safe, competent and ethical telehealth nursing in...

  • Project Development Leader

    1 month ago

    Burnaby, British Columbia, Canada BC Housing Full time

    POSITION OVERVIEW The Project Development Leader is tasked with overseeing the initiation, planning, design, risk evaluation, and successful delivery of a diverse portfolio of complex social, affordable, and mixed-market housing projects, including group homes and specialized facilities. This role encompasses all phases of project development, from...

  • Geotechnical Engineer

    3 weeks ago

    Burnaby, British Columbia, Canada BC Hydro Full time

    About the RoleWe are seeking a highly skilled Geotechnical Engineer to join our team at BC Hydro. As a Geotechnical Engineer, you will play a critical role in ensuring the safe and efficient operation of our infrastructure.Key ResponsibilitiesEducation and Qualifications: Bachelor's degree in Civil Engineering, General, with a focus on Geotechnical and...

  • Geotechnical Engineer

    3 weeks ago

    Burnaby, British Columbia, Canada BC Hydro Full time

    About the RoleWe are seeking a highly skilled Geotechnical Engineer to join our team at BC Hydro. As a Geotechnical Engineer, you will play a critical role in ensuring the safe and efficient operation of our infrastructure.Key ResponsibilitiesEducation and Qualifications: Bachelor's degree in Civil Engineering, General, with a focus on Geotechnical and...