Transportation Operations Specialist

5 days ago


London, Ontario, Canada Greater Toronto Airports Authority Full time
Job Description

The Greater Toronto Airports Authority is a dynamic organization committed to delivering exceptional customer experiences at Toronto Pearson Airport. As a Ground Transportation Specialist, you will play a vital role in ensuring the smooth operation of groundside transportation systems, including roadways, parking garages, and service providers.

Key Responsibilities:

  • Maintain high standards of safety, customer service, and operational efficiency within the airport's ground transportation network.
  • Monitor inbound traffic and curb congestion, re-deploying contracted staff as needed to address congestion.
  • Respond to ground transportation telephone calls and radio channels, dispatching contracted staff as required.
  • Oversee multiple ground transportation and parking monitoring systems, implementing proactive measures and standard operating procedures to ensure customer service metrics are met.

Requirements:

  • Post-secondary diploma/degree with a focus on Aviation Management and/or Business Management, or equivalent combination of education and work experience.
  • 3 years' experience in airport/airline/ground handler operations or similar experience in scale and complexity.
  • Experience with groundside transportation, parking operations, and dispatch/call centre environment is an asset.


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