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Hotel Operations Manager

2 months ago

Kitchener, Ontario, Canada Holiday Inn Express & Suites WaterlooSt. Jacobs Full time
Hotel Manager Job Description

We are seeking a highly skilled and experienced Hotel Manager to join our team at Holiday Inn Express & Suites Waterloo/St. Jacobs. As a Hotel Manager, you will be responsible for the overall management of the hotel, including daily operations, staff supervision, and customer service.

Key Responsibilities:
  • Develop and Implement Policies and Procedures: Create and implement policies and procedures for daily hotel operations, ensuring compliance with company standards and regulations.
  • Staff Supervision: Supervise and manage a team of 5-10 staff members, providing guidance, training, and performance evaluations.
  • Customer Service: Ensure exceptional customer service, addressing guest complaints and concerns in a professional and timely manner.
  • Financial Management: Prepare and manage budgets, monitor revenues and expenses, and negotiate with suppliers for materials and services.
  • Marketing and Sales: Develop and implement marketing plans, negotiate with clients for facility use, and prepare marketing materials.
  • Maintenance and Inventory: Arrange for and oversee maintenance activities, organize and maintain inventory, and ensure compliance with health and safety regulations.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 2 years to less than 3 years of experience in hotel management.
  • Skills: Strong leadership and communication skills, ability to work under pressure, and attention to detail.
  • Computer Skills: Proficient in MS Office, including Word, Excel, Outlook, and PowerPoint.
Benefits:
  • Health Benefits: Dental plan, health care plan, and vision care benefits.
  • Work Schedule: 30 to 40 hours per week.
  • Language: English.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Hotel Manager looking for a new challenge, please submit your application.