Senior Makeup Artist

3 weeks ago

Victoria, British Columbia, Canada Charlotte Tilbury Full time

Job Summary

The Counter Manager is a key role within the Charlotte Tilbury brand, responsible for driving sales and delivering exceptional customer service. This position requires a strong understanding of the brand's values and a passion for makeup artistry.

Main Responsibilities

  • Drive financial results in store to meet and exceed plan
  • Lead by example on personal KPI goals
  • Communicate and manage agreed goals with the staff
  • Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines
  • Manage customer queries, through the use of sound judgement and achieving positive outcomes
  • Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
  • Take every opportunity to extend exceptional customer service beyond the in-store experience
  • Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff
  • Determine individual and team sales targets to meet and exceed plan
  • Analyze business performance and proactively plan strategy within day to day business and events
  • Consistently promote the Tilbury Touch to the team and customers
  • Lead by example always to promote the Tilbury Touch and exceptional customer service
  • Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
  • Recognize and celebrate great performance
  • Ensure that the counter is 'customer ready' from open to close of business
  • Maintain the required inventory levels and accurate stock files
  • Control store expenses
  • Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
  • Maintain technology on counter
  • Raise operational issues for resolution in a timely manner
  • Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
  • Proactively suggest win-win opportunities to drive sales within store
  • Schedule team to optimize coverage according to customer flow
  • Maintain excellent counter hygiene standards
  • Maintain the store standards and policies at all times

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