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Content Experience Manager

2 months ago

Montreal, Quebec, Canada Autodesk Full time

About the Role

We are seeking a highly skilled Technical Content Developer to join our team at Autodesk. As a key member of our Content Strategy & Experience team, you will play a critical role in delivering high-quality product expertise to our customers through impactful content experiences.

Key Responsibilities

  • Collaborate with cross-functional teams to identify customer needs and develop audience-centric content plans that drive customer success.
  • Design and implement programs to match customer needs with appropriate content formats and distribution channels, ensuring positive interactions with our products and services.
  • Create, edit, and direct new content creation and improvements to increase consumption and findability of support content through digital channels.
  • Review existing content to identify gaps and requirements for further development.
  • Ensure the right content is available to all users at the right time, by getting ahead of customer demand, de-duplication of efforts, and content reuse.
  • Manage new product content integrations and product rebranding.
  • Determine goals for technical content development initiatives, monitor, learn, and provide actionable recommendations for enhancing content effectiveness.
  • Guide and train staff on best practices for content creation and improvements, aiming for efficiency and quality.
  • Represent the team at industry events and conferences.
  • Stay abreast of industry trends, emerging technologies, and best practices in content strategy and Autodesk supported industries, and integrate relevant insights into the team and practice to foster a culture of innovation and knowledge sharing.

Requirements

  • 8+ years of relevant work experience, especially in content management or content development.
  • 5+ years of experience in designing and implementing omnichannel audience-centric content plans with strong understanding of content strategy principles, including audience analysis, content mapping, and content lifecycle management.
  • Experience with Autodesk supported industries.
  • Solid project management experience managing cross-functional projects from ideation to conclusion with demonstrated ability to balancing big-picture vision with detailed approach, bringing simplicity and order to complex projects, driving progress and continuous improvement.
  • Analytical and pragmatic approach, consideration of goals and stakeholders' priorities to achieve the right outcome for customers.
  • Experience with content management systems (CMS), authoring tools, and other relevant software applications.
  • Understanding of customer success strategies and concepts.
  • Experience implementing search engines (SEO) strategies and large language models (LLMs) an advantage.
  • Independent approach. Proactiveness. A learning and improvement mindset.
  • Experience leading complex global projects with diverse team members, balancing strategic direction.
  • Bring simplicity and order to complex projects and situations through prioritization and motivated implementation to achieve results.
  • University degree in Content management or related discipline.

About Autodesk

Welcome to Autodesk. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us.