Chief Client Solutions Officer

7 days ago


Toronto, Ontario, Canada Scotiabank Full time
About Scotiabank

Scotiabank is a leading financial institution that empowers its employees to reach their full potential. We value diversity and inclusion, and we strive to create a work environment that is respectful and embracing of individual differences.

Job Description

This is an exciting opportunity for an experienced leader to join our team as a Chief Client Solutions Officer. In this role, you will be responsible for leading a customer-focused culture throughout the team to deepen client relationships and leverage broader bank relationships, systems, and knowledge.

Key Responsibilities
  • Lead and direct the activities of the department to ensure the achievement of quality service goals and objectives.
  • Effectively respond to issues for internal/external clients relating to all registered investment products, GICs, Scotia Mutual Funds, and 3rd Party Mutual Funds.
  • Monitor service and performance levels of the department and implement effective improvements.
  • Manage the accurate execution of requests for BNS & SSI Dealer and ensure the daily settlement of outstanding trades.
  • Aid clients, branches, call centers, and other internal/external contacts via telephone or correspondence.
Required Skills and Qualifications
  • Degree in Finance or related field preferred – CSC would be an asset.
  • Knowledge of registered product procedures including deposits, mutual fund securities regulations, and legislative regulations with respect to all tax-sheltered products.
  • Prior experience leading a team.
Benefits

We offer a competitive salary of $120,000 - $150,000 per year, depending on experience. In addition, we provide a comprehensive benefits package that includes flexible benefit programs to support your unique family, financial, physical, mental, and social health needs.

About the Role

This is a hybrid role that requires strong leadership and communication skills. As a Chief Client Solutions Officer, you will have the opportunity to work with a talented team to deliver exceptional results and drive business growth.



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