Service Advisor
1 month ago
Tirecraft Service Advisor
Tirecraft Ontario is a proudly Canadian-owned and operated expert in tires and automotive services. We are seeking a qualified individual to fill the position of Service Advisor, who will serve as the liaison between our customers and our Tire Technicians.
Key Responsibilities
- Write up work orders for all sales and service transactions and present to the Technicians.
- Take all service call telephone requests, write up work orders, and dispatch Tire Service Techs accordingly.
- Invoice all product and service sales once complete and process payment immediately.
- Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
- Monitor all service activities to ensure work is completed on a first-in-first-out basis and that it is completed in a timely manner.
- Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
- Complete product adjustments, including manufacturer claim forms, on a timely basis.
- Maintain product and service displays in a marketable and clean appearance.
Requirements
- Previous experience in a leadership position.
- Previous experience in retail and commercial tire/automotive industry an asset.
- Valid Driver's License with a clean abstract.
- Computer literate.
- Basic mechanical and tire understanding.
- Strong communication skills (verbal and written).
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