Hospitality Experience Director

5 days ago


Collingwood, Ontario, Canada Somewhere Inn Full time

About Us

Somewhere Inn is a boutique hotel in Ontario that focuses on providing unique and unforgettable experiences for its guests. We strive to create a welcoming atmosphere by blending thoughtful design with effortless hospitality.

Our Mission

To create an environment where our guests feel like they're staying with friends. To deliver exceptional hospitality through attention to detail, genuine care, and a passion for creating memories.

Job Description

This is a hands-on leadership role where you'll balance front-of-house hospitality with back-end operations to create a seamless guest experience. You'll be the go-to person for ensuring every stay feels effortless, whether that means welcoming guests, fine-tuning our food & beverage offerings, keeping operations running smoothly, or leading an all-star team.

Responsibilities

  1. Greet guests and handle check-ins and check-outs to ensure exceptional stays.
  2. Oversight of bookings and communications to ensure smooth guest experiences.
  3. Maintenance of our lobby shop to keep our retail selection stocked and selling.
  4. Development and execution of our food and beverage strategy to elevate our offerings.
  5. Coordinating maintenance, managing suppliers, and handling ordering to ensure seamless operations.
  6. Leadership and training of our housekeeping and front desk teams to set a high bar for service.
  7. Planning and execution of on-site programming to bring our signature events and activations to life.

Qualifications

  • Natural leadership skills with approachability, thoughtfulness, and a willingness to roll up your sleeves.
  • Ability to create a sense of belonging among guests and team members alike.
  • Obsession with quality and attention to detail across all aspects of the hotel experience.
  • Strong communication and interpersonal skills to build relationships with guests, team members, and vendors.
  • Experience in hospitality management, preferably in a hotel or restaurant setting.
  • Availability to work evenings and weekends as needed.

Benefits

  • Competitive full-time salary.
  • Staff discounts and benefits.
  • Opportunities for professional growth and development.


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