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Inside Sales Representative
2 months ago
Job Summary
The Inside Sales Representative provides exceptional customer service to authorized distributors, OEMs, and end users, while supporting Dodge field sales engineers to drive sales growth of mechanical power transmission products. This critical role ensures Dodge is the leader in North America industrial automation.
Key Responsibilities
- Facilitate the entire order process for distributors, OEMs, and sales engineers, including quoting and order entry.
- Act as liaison between customers and field sales with manufacturing, engineering, product management, and warehousing.
- Expedite shipment of orders by communicating with multiple Dodge manufacturing facilities and freight carriers.
- Ability to troubleshoot and be responsive to customer issues.
- Handle customer complaints, provide solutions and alternatives within time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Manage a large number of incoming calls.
- Answer technical questions using available resources, including systems, Subject Matter Experts, and catalogs.
- Complete ongoing training on systems, products, and processes to ensure technical knowledge.
- Ensure continuous customer support by filling in for teammates' customers when they are away.
- Identify productivity improvement areas and work with management staff to clear bottlenecks.
- Provide support for management issues as needed.
- Communicate business or HR issues that require being off the phones or away from work during the workday.
- Regular attendance and punctuality, with presence in the office on request.
- Availability to customers during work schedule.
- Adherence to facility and department rules and procedures.
- Maintenance of well-organized digital records for quick information retrieval.
- Support for department initiatives around Lean work processes and environmental sustainability.
- Demonstration of teamwork by aiding peers when needed.
