Salesforce Experience Designer

1 day ago

London, Ontario, Canada Neuraflash LLC Full time
About Neuraflash LLC

We are a leading AI-driven company, and we're looking for a skilled Salesforce Experience Designer to join our team. This is an excellent opportunity for you to leverage your expertise in designing conversational solutions.

Job Description

We're seeking a highly motivated Salesforce Experience Designer with a passion for delivering impactful user experiences through conversational interfaces. As a key member of our team, you will be responsible for building compelling interactive experiences for users and driving business value to our clients.

Key Responsibilities:
  • Establish content strategies and personas for voice and text-based automated solutions
  • Lead requirement gathering and client design sessions
  • Create client-facing deliverables focusing on user interaction and experience
  • Collaborate on intent discovery and natural language models
  • Work with developers and QA testers throughout the project lifecycle
  • Help drive success criteria and reporting
  • Provide analysis and recommendations for deployed solutions
  • Contribute to and maintain design systems across platforms
  • Design and prototype products and provide product feedback
Requirements

To be successful in this role, you will need:

  • Significant customer-facing consulting experience
  • At least 3 years of user experience and user interaction work experience
  • A degree in design, user experience, communication, or a related discipline
  • Experience crafting mockups and prototypes to effectively communicate design ideas
  • Comfortable using tools like Visio, Lucidchart, Figma, or InVision
  • Ability to collaborate with a cross-functional team to create rich end-user experiences
  • Will and ability to learn new technologies (e.g., Salesforce Einstein and Agentforce, Amazon Lex, Google Dialogflow)
  • Outcome-oriented storytelling ability, demonstrating client return on investment
Preferred Skills

We're particularly interested in candidates with experience in:

  • Designing conversational flows for text-based bots (e.g., web, Facebook Messenger, etc.)
  • Building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems
  • Knowledge of Salesforce Service Cloud or Sales Cloud
  • Experience with prompt writing and generative AI-powered platforms
Salary

The estimated salary for this position is $120,000 per year, depending on location and experience.

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