Technical Support Associate

1 month ago


Calgary, Alberta, Canada beBee Professionals Full time
Job Title: Support Specialist

We are seeking a highly skilled Support Specialist to join our team at beBee Professionals in Calgary, AB. As a Support Specialist, you will be responsible for providing exceptional technical assistance to our customers and internal teams.

Key Responsibilities:
  • Provide timely and efficient technical support to customers and internal teams
  • Troubleshoot and resolve customer inquiries
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of customer service principles and practices
  • Stay up-to-date with industry trends and technologies
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • At least 2 years of experience in a customer service or technical support role
  • Excellent communication and problem-solving skills
  • Knowledge of customer service principles and practices
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office Suite
  • Knowledge of customer relationship management (CRM) software
What We Offer:
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work schedule
  • Professional development opportunities
  • A positive and collaborative work environment


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