Technical Support Associate

5 days ago


Calgary, Alberta, Canada Systematic Squad Inc. Full time
Job Description:

We are seeking a skilled User Support Technician to join our team at Systematic Squad Inc.

Key Responsibilities:
  • Consult user guides, technical manuals, and other documents to research and implement solutions to user difficulties.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
    • Supervision: The User Support Technician will supervise 1 to 2 people.
      • Work Conditions and Physical Capabilities: The User Support Technician will work in a fast-paced environment, under pressure with tight deadlines, and will require strong attention to detail.
        • Personal Suitability: We are looking for a candidate who is accurate, efficient, has good interpersonal skills, is organized, a team player, able to multitask, and has good time management skills.
          • Work Details: This is a permanent position with 30 to 35 hours of work per week. The work language is English.


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