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Customer Service Representative
2 months ago
SiteMax Systems Inc. is seeking a highly motivated and passionate individual to join our team as a Customer Specialist Representative. As a key member of our customer support team, you will play a vital role in ensuring our customers receive exceptional service and support.
Key Responsibilities:- Provide timely and effective support to customers through various channels, including email, chat, and phone.
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
- Develop and maintain knowledge of SiteMax's construction management platform to effectively communicate features and benefits to customers.
- Participate in new feature testing and delivery to ensure seamless customer onboarding and adoption.
- Contribute to the development of self-service content and documentation to enhance customer support and reduce support queries.
- At least 1-3 years of experience in a customer-facing role, preferably in a SaaS company.
- Experience supporting customers through support software, such as Intercom.
- Strong technical skills and ability to learn quickly.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- 100% remote work environment with bi-yearly gatherings in Vancouver.
- Medical and dental benefits.
- Mac provided, with up to $500 credit to set up or improve your home office.
- Ongoing training and development opportunities.
Selected individuals will be sent a test to complete on their own time. If you are a motivated and passionate individual who is looking for a challenging and rewarding role, please apply today.
