Auditor - Compliance Specialist

1 week ago

Markham, Ontario, Canada undisclosed Full time

Job Summary:

Parsons is seeking an experienced Auditor to join our Critical Infrastructure team. As an Auditor, you will serve as a Vehicle Inspection Centre Auditor and subject matter expert on the Highway Traffic Act. You will be responsible for completing various audits and assisting with program policy interpretation.

Key Responsibilities:

  • Subject Matter Expert (SME) in HTA and relevant policies (NSC11B and SSC standards) as they apply to the on-road enforcement program
  • Support Vehicle Inspection Centres and Technicians with vehicle specific issues and inspection standards
  • Assist Senior and Primary auditors with HTA and relevant policies (NSC11B and SSC standards) as they apply to the on-road enforcement program
  • Liaison between on-road enforcement officers and Parsons management team
  • Performing audits of Safety Inspection and Emissions Inspection data by ensuring compliance with established control procedures by examining records, reports, operating practices, and documentation
  • Obtain, analyze, and evaluate documentation, previous reports, data, etc.
  • Completing audits by documenting audit findings
  • Handling program inquiries via telephone calls, emails, web-tickets, video, and chat interactions from Inspections Centre representatives
  • Ensuring scheduled audits are being performed within the expected quality standards
  • Communicating audit results with Inspection Centre staff
  • Analyzing and revising reports from Senior Auditors
  • Ensuring audits are thorough, concise, and contain actionable information by writing reports summarizing audit findings
  • Assisting as a subject matter expert to assist with the design and development of Standard Operating Procedures, Guiding documents, templates, and user guides
  • Perform QA testing and evaluation of new technology or updates to existing equipment
  • Acting as a point of contact for assistance with policy/program information
  • Fostering relationships with Inspections Centre representatives
  • Handling sensitive and complex issues in a timely and accurate manner
  • Demonstrate ability to qualify an issue, troubleshoot, and if needed, transfer to the appropriate support team for resolution
  • Interact and liaise with internal and external departments to review and resolve customer concerns
  • Proactively manage key performance indicators and achieve department target response time for calls, chats, emails, and web-tickets
  • Achieve Quality Assurance targets
  • Maintain service levels and adhere to departmental statistics
  • Work with minimal supervision within departmental defined procedures
  • Work independently and as part of a team, with changing time constraints
  • Participate in special projects and perform other duties as required

Qualifications:

  • 310 Certification
  • Possess formal compliance training and certification from a recognized organization (Governmental Officer, Police Services, Military)
  • Practical experience with a minimum of 3 years in an automotive service or advisor role
  • Pleasant telephone manner; excellent written and verbal communication skills
  • Post-secondary degree or diploma preferred
  • Strong PC skills, knowledge of (MS Office Suite e.g., Word, Excel, PowerPoint etc.)
  • Strong problem-solving, decision-making, and negotiating skills
  • Ability to handle challenging situations by exhibiting composure and empathy
  • Ability to multitask, quickly adapt to new information, and procedures
  • Strong analytical and good mechanical/technical aptitude would be a definite asset
  • Must be willing to work a 40hr/week shift that ranges between Monday to Friday, between the hours of 8.00 AM and 9.00 PM
  • Hybrid work schedule with both in-office and remote (home) work
  • Posting requires in-office requirement on a bi-weekly basis
  • Must be flexible to work Canadian holidays
  • Must be flexible to work remotely

Company Description:

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer-paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province-observed holidays off, and gym membership discounts to fit your busy lifestyle.

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