Bilingual Claims Agent
3 days ago
Job Summary
This position involves working as a Bilingual Claims Agent for Definity Financial Corporation. The main objective is to deliver high-quality customer service while handling customer inquiries and resolving claims efficiently. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.
Responsibilities:
- Respond to customer inquiries related to products, billing, and coverages via phone, chat, or email.
- Assist customers in navigating our digital site, providing guidance and real-time instruction as required.
- Review and process claims, ensuring compliance with underwriting standards.
- Collaborate with other departments to resolve client issues quickly and efficiently.
Requirements:
- One year of experience in a customer service role.
- Bilingual English and French.
- AEC or College Diploma is needed.
- Commitment to meeting license requirements through continuing education or CIP courses.
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