Bilingual Claims Agent

3 days ago


Ottawa, Ontario, Canada Definity Financial Corporation Full time

Job Summary

This position involves working as a Bilingual Claims Agent for Definity Financial Corporation. The main objective is to deliver high-quality customer service while handling customer inquiries and resolving claims efficiently. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Responsibilities:

  • Respond to customer inquiries related to products, billing, and coverages via phone, chat, or email.
  • Assist customers in navigating our digital site, providing guidance and real-time instruction as required.
  • Review and process claims, ensuring compliance with underwriting standards.
  • Collaborate with other departments to resolve client issues quickly and efficiently.

Requirements:

  • One year of experience in a customer service role.
  • Bilingual English and French.
  • AEC or College Diploma is needed.
  • Commitment to meeting license requirements through continuing education or CIP courses.


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