IT Governance Consultant

4 days ago

Ottawa, Ontario, Canada Leveragetek Full time
About the Role

LeverageTek is seeking an experienced IT Governance Consultant to join our team on a 6-month contract basis. The successful candidate will work closely with our customer in Ottawa, ON, and will be required to work on-site 1-2 times a week.

Key Responsibilities
  • Assist the ITS department in providing expert guidance and hands-on support in IT Cloud Strategy, IT Governance Framework development, and IT Service Management (ITSM) process implementation.
  • Work closely with IT leadership and stakeholders to ensure effective planning, development, and implementation of these initiatives, aligning IT capabilities with strategic goals, enhancing service delivery, and optimizing IT operations.
Key Tasks
  • IT Governance Framework Development:
    • Design and implement an IT Governance Framework that aligns with institutional goals and regulatory requirements.
    • Develop a Governance Process Implementation Plan to ensure successful adoption and integration of the framework.
    • Document and maintain the Governance Framework, including policies, procedures, and guidelines.
  • IT Service Management (ITSM) Processes Development:
    • Develop and implement Service Catalog Management (SCM) for Business Partners, including service request catalog and SCM process development.
    • Implement Service Request Fulfillment (SRF) Process, including service request management and fulfillment.
    • Develop and implement Application Portfolio Management (APM) processes, including APM Phase 1, APM Phase 2, and APM Phase 3.
    • Implement Hardware Asset Management (HAM) Process, including asset management and inventory control.
    • Develop and implement Service Level Management (SLM) Framework, including service level agreements and service level management.
  • IT Cloud Strategy Development:
    • Conduct a Cloud Readiness Assessment Report to identify cloud readiness and provide recommendations for cloud migration.
    • Develop a Cloud Strategy Roadmap, outlining the planned approach for cloud migration, hybrid cloud integration, and multi-cloud management.
    • Design and implement a Cloud Governance Framework to ensure effective cloud governance and management.
Requirements
  • 15+ years of experience in IT governance, cloud strategy, and service management within small to medium-sized organizations.
  • Proven experience in implementing IT Service Management (ITSM) processes, including Service Catalog Management (SCM), Service Request Fulfillment (SRF), Service Level Management (SLM), Application Portfolio Management (APM), and Hardware Asset Management (HAM), with a strong understanding of ITIL best practices.
  • Demonstrated success in designing and implementing IT Governance Frameworks that align with institutional goals and regulatory requirements.
Qualifications
  • 4-year Degree or a Master's in computer science, Management Information Systems, Computer Engineering, or a related field within Information Technology.
  • Experience in developing and executing IT Cloud Strategies, including cloud migration, hybrid cloud management, and multi-cloud integration.
  • Experience leading cross-functional teams and working collaboratively with multiple stakeholders.
  • Ability to provide visionary leadership and guide the organization through complex IT transformations.
  • Strong project management skills, with experience managing multiple projects concurrently and delivering high-quality results under tight deadlines.
  • Analytical Thinking: Excellent analytical skills, with the ability to assess complex IT environments and develop strategic plans and recommendations.
  • Outstanding written and verbal communication skills, with the ability to present complex information to technical and non-technical audiences.
  • Vendor Management: Experience in negotiating with and managing relationships with cloud service providers and other IT vendors.
  • Change Management: Ability to promote and manage organizational change to ensure successful implementation of new processes and strategies.
  • In-depth knowledge of IT governance models, cloud architecture, ITSM frameworks, and best practices in IT operations and service management.
  • Familiarity with IT infrastructure, cybersecurity, data privacy, data governance, and risk management practices.
  • Practical experience with cloud platforms such as AWS, Azure, or Google Cloud, and service management tools like Remedy, ServiceNow or Salesforce.
Assets
  • Experience in IT governance, cloud strategy, and service management within the higher education sector.
  • Certifications in IT Governance (e.g., COBIT, TOGAF), Cloud Computing, and Expert (V3) or Leader Level (V4) ITIL.
  • PROSCI certification.
  • CBAP certification.
  • PMP certification.

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