Building Automation Solutions Specialist

3 weeks ago

Brossard, Quebec, Canada Acuity Brands Full time
Job Summary

Acuity Brands is seeking a highly skilled Building Automation Solutions Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional technical support services to our customers, responding to their high-level technical questions via telephone or email, and collaborating with our research and development team to improve our products and services.

Key Responsibilities
  • Provide technical support to customers via phone, email, and on-site visits
  • Collaborate with the research and development team to improve our products and services
  • Develop and maintain technical documentation and knowledge base
  • Participate in training and development programs to stay up-to-date with industry trends and technologies
  • Work closely with cross-functional teams to resolve customer issues and improve overall customer satisfaction
Requirements
  • University degree in a related field or equivalent experience
  • Minimum 5-8 years of experience in technical support, IT, HVAC, or controls
  • Strong knowledge of building automation systems, including NiagaraAX/4 Framework, electromechanical building, instrumentation and controls, programming, and process control
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
Preferred Qualifications
  • Knowledge of BacNet, Echelon, LonWorks, Modbus, EIB, or other control system protocols
  • Experience with access control and lighting
  • Programming and computer network configuration

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