Technical Customer Success Expert

1 week ago


Vancouver, British Columbia, Canada Microsoft Canada Full time

Company Culture

At Microsoft, we value innovation, inclusivity and respect. Our company culture is built on a foundation of trust, empathy and open communication. We empower every employee to make a meaningful contribution and provide opportunities for growth and development.

The Job

We are seeking a Senior Technical Support Engineer to join our Customer Service & Support (CSS) team. As a technical expert, you will deliver exceptional customer support by owning, troubleshooting and solving complex technical issues using Microsoft's AI technology.

Your Key Responsibilities:

  • Owning, troubleshooting and solving complex customer technical issues
  • Collaborating with cross-functional teams to resolve customer issues
  • Honing your problem-solving and collaboration skills
  • Developing your expertise in Microsoft products and services

Benefits and Perks

This role offers flexible working arrangements, opportunities for career growth and development, and a dynamic work environment that values innovation, inclusivity and respect.



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