Student Success Manager
3 days ago
Job Title: Student Success Manager
Job Summary:
The Student Success Manager is responsible for overseeing the daily operations of Student Success services, ensuring the delivery of holistic student support services, and implementing strategic initiatives to enhance student success, retention, and wellbeing.
Key Responsibilities:
A. Student Success Operations Management
- Oversee daily operations of Student Success services in the areas of Academic Success Support, Learning Centre, and Accessibility Services
- Manage, mentor, and train a team of Student Success staff to ensure impactful, cohesive, equitable, and inclusive operations rooted in cultural safety to support students
- Manage, review and revise the delivery of integrated holistic support services guided by the Special Mission and the Strategic Directions and Priorities
- Collaborate with internal departments to promote the Student Success services and programming and increase student engagement to improve student satisfaction, retention and graduation rates
- Develop and oversee peer mentorship programs and targeted initiatives for equity-deserving populations
- Collaborate with a variety of internal departments including but not limited to: Student Life, Anishinaabe Academic Resource Centre, Library Services, Career Services, EDI Office, the Office of the Registrar, Student Accounts, and Algoma University Student Unions (AUSU and SASA) to provide diverse and inclusive student support
- Support the Director by identifying and addressing risks and challenges related to service execution and planning
- Plan and support the professional development of staff members
- Act as on-site contact for student's wellness needs, specific to the campus
B. Strategic Planning and Development
- Provide and execute strategic recommendations and solutions to continuously improve our services, processes and policies by analyzing data and feedback collected by students, faculty and staff
- Track strategic targets and provide regular updates to the team
- Implement strategies to enhance workflow and increase student satisfaction, utilizing data-driven decision-making
- Collaborate with Academic Departments to coordinate academic needs and support and provide necessary training regarding academic policies and procedures
- Network with community partners and agencies to promote holistic support for students and establish community connections
- Research and implement programs that aid student transitions into academic programs and career goals after the university, working with internal departments and partners
C. Other Duties
- Other duties as assigned
Minimum Qualifications:
- Undergraduate degree in Education, Social Sciences, Leadership, or Business, with a minimum of (5) five years of progressive leadership and supervisory experience in a relevant field, including post-secondary education, or social work, or an equivalent combination of education and experience is required
- Certifications in Mental Health Response Training (, Non-Violent Crisis Intervention, ASIST, MHFA, SafeTalk) required
- Experience in developing student support programs for diverse individuals, recognizing the diversity of experience in gender identity, sexuality, race, age, class, family status, ability, Indigeneity, immigration status, language, religion, ethnic origin, and intersecting identities operating from a cultural safety lens
- Demonstrated ability to assess diverse student needs (academic, emotional, and social)
- Experience with community agencies and partners
- Experience managing diverse teams and familiarity with cultural competencies and protocols
- Experience with developing and assessing academic support programming
- Academic Advising or Leadership training preferred
- Knowledge of Ontario post-secondary education system and trends
- Excellent communication and organizational skills
- Ability to lead new programming development
- Familiarity with G-Suite and student record systems
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