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Museum Visitor Experience Manager
3 days ago
Join the Museum of Contemporary Art team as a Visitor Services Supervisor, where you will play a key role in delivering exceptional visitor experiences and driving sales. As a supervisor, you will oversee the front-of-house team, ensuring that our visitors receive top-notch service and that our museum standards are consistently met.
Key Responsibilities:- Supervise and Lead the Front-of-House Team: Directly supervise and motivate the front-of-house staff to provide excellent customer service and security of the artwork, creating a seamless museum experience.
- Ensure Visitor Experience Standards: Work with management and staff to monitor and ensure our visitor experience, housekeeping, security, and appearance standards are consistently met.
- Manage Daily Operations: Complete daily opening and closing procedures, including display of museum retail items, addressing customer inquiries, and packaging merchandise.
- Support Special Events and Programming: Provide support and leadership during special events, programming, venue rentals, and other projects as needed.
- Manage Scheduling and Payroll: Complete payroll approvals on the scheduling software, making any necessary adjustments to the schedules.
- Experience: A minimum of two years experience in a customer service supervisory role and one year of experience motivating a team to increase sales.
- Skills: Outstanding social, customer service, and relationship management skills, with experience in customer service in hospitality, retail, attractions, or cultural sector.
- Education: Post-secondary education in museum studies, hospitality, art history, and arts administration or other relevant field is an asset.
- Attractions Ontario Benefits
- Toronto Attractions Council Benefits
- Ontario Living Wage Network Employer
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Visitor Services Supervisor
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Toronto, Ontario, Canada Museum of Contemporary Art Full timeJob SummaryWe are seeking a highly skilled and experienced Visitor Services Supervisor to join our team at the Museum of Contemporary Art. As a key member of our front-of-house team, you will be responsible for overseeing the daily operations of our visitor services department, ensuring a seamless and engaging experience for our visitors.Key...
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Visitor Services Supervisor
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Toronto, Ontario, Canada Museum of Contemporary Art Full timeJob SummaryWe are seeking a highly skilled and experienced Visitor Services Supervisor to join our team at the Museum of Contemporary Art. As a key member of our front-of-house team, you will be responsible for overseeing the daily operations of our visitor services department, ensuring a seamless and engaging experience for our visitors.Key...
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Visitor Services Supervisor
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Toronto, Ontario, Canada Museum of Contemporary Art Full timeJob SummaryWe are seeking a highly skilled and experienced Visitor Services Supervisor to join our team at the Museum of Contemporary Art. As a key member of our front-of-house team, you will be responsible for overseeing the delivery of exceptional visitor experiences, ensuring the safety and security of artworks, and supervising a team of front-of-house...
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Visitor Services Supervisor
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Toronto, Ontario, Canada Museum of Contemporary Art Full timeJob SummaryWe are seeking a highly skilled and experienced Visitor Services Supervisor to join our team at the Museum of Contemporary Art. As a key member of our front-of-house team, you will be responsible for overseeing the delivery of exceptional visitor experiences, ensuring the safety and security of artworks, and supervising a team of front-of-house...
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Toronto, Ontario, Canada Museum of Contemporary Art Full timeJob SummaryWe are seeking a highly skilled and experienced Visitor Services Supervisor to join our team at the Museum of Contemporary Art. As a key member of our front-of-house team, you will be responsible for overseeing the public's interaction with the museum, driving sales, and enhancing the visitor experience.Key ResponsibilitiesSupervise Front-of-House...
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Visitor Services Manager
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Toronto, Ontario, Canada Museum of Contemporary Art Full timeJob SummaryWe are seeking a highly skilled and experienced Visitor Services Supervisor to join our team at the Museum of Contemporary Art. As a key member of our front-of-house team, you will be responsible for overseeing the public's interaction with the museum, driving sales, and enhancing the visitor experience.Key ResponsibilitiesSupervise Front-of-House...
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