Museum Supervisor

1 day ago


Toronto, Ontario, Canada Museum of Contemporary Art Full time
Job Summary

We are seeking a highly skilled and experienced Visitor Services Supervisor to join our team at the Museum of Contemporary Art Toronto. As a key member of our front-of-house team, you will be responsible for overseeing the public's interaction with the museum, driving sales, and enhancing the visitor experience.

Key Responsibilities
  • Supervise Front-of-House Staff: Directly supervise and motivate a team of front-of-house staff to provide excellent customer service and security of artworks.
  • Ensure Visitor Experience: Work with management and staff to monitor and ensure visitor experience, housekeeping, security, and appearance standards are consistently met.
  • Manage Daily Operations: Complete daily opening and closing procedures, including display of museum retail items, addressing customer inquiries, and packaging merchandise.
  • Lead by Example: Motivate the front-of-house team to provide a seamless museum experience, and be available to answer questions throughout the museum.
  • Support Special Events: Provide support and leadership during special events, programming, venue rentals, and other projects as needed.
Requirements
  • Experience: A minimum of two years of experience in a customer service supervisory role, with a minimum of one year of experience motivating a team to increase sales.
  • Skills: Outstanding social, customer service, and relationship management skills, with experience in customer service in hospitality, retail, attractions, or cultural sector.
  • Education: Post-secondary education in museum studies, hospitality, art history, or arts administration is an asset.
Benefits
  • Attractions Ontario Benefits
  • Toronto Attractions Council Benefits
  • Ontario Living Wage Network Employer

About Us

The Museum of Contemporary Art Toronto is a vibrant and inclusive cultural hub that presents rotating exhibitions and programs that prioritize twenty-first-century artistic production. We foster active dialogue, participation, and celebrate complexity, serving as an important gathering space for artists and the community.



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