Strategic Enterprise Account Manager

1 week ago


Toronto, Ontario, Canada Procom Full time
Job Summary:

We are seeking a highly skilled Strategic Enterprise Account Manager to join our team at Procom. In this role, you will be responsible for managing and overseeing client-specific payroll programs, ensuring smooth operations, addressing issues promptly, and identifying opportunities for growth.

About the Role:

The Strategic Enterprise Account Manager is a key position that requires strong relationship-building skills, strategic thinking, and excellent communication abilities. You will act as a liaison between clients and Procom's Client Services team, maintaining strong relationships and driving program success.

Responsibilities:
  • Client Management: Meet regularly with clients to deliver program services, act as the primary point of contact for issues and escalations, and present program updates (QBRs).
  • Relationship Development: Develop and maintain strong client relationships through various engagement activities such as business lunches, dinners, gifts, and events.
  • Program Management: Ensure smooth running of client programs, addressing issues and maintaining compliance.
  • Issue Resolution: Respond to inquiries, resolve issues, and represent Procom.
  • Compliance: Ensure compliance by understanding and addressing legal requirements, regulations, and client rules.
  • Performance Improvement: Improve performance by monitoring program performance, identifying areas for improvement, and leading projects.
Requirements:
  • Bilingual French and English: Minimum 3 years in a customer success role for a software or service-based role.
  • Education: Bachelor's degree preferred, in Human Resources, Supply Chain Management, Business Administration, or a related field.
  • Skills: Experience in managing relationships with staffing agencies and other vendors, ensuring service quality and compliance.
  • Certifications: Certified Contingent Workforce Professional (CCWP), Project Management Professional (PMP), Certified Staffing Professional (CSP), SHRM-CP or SHRM-SCP, Customer Success Certifications.
Salary and Benefits:

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement plan, and paid time off.



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