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Yardi Support Specialist
2 months ago
Lynx Systems Inc. is a technology consulting firm that provides real estate companies with solutions to improve their productivity and reduce costs.
We are seeking a highly qualified Yardi Support Specialist to join our team. The ideal candidate will have strong problem-solving skills with demonstrated experience in support and thrive in a collaborative, team-based setting.
The successful candidate will work in cooperation with Lynx leadership, project management team, and external parties such as Yardi to deliver the full life cycle of our client engagements. This may include scoping meetings, as well as post-implementation support.
Maintain and be familiar with specific customer service standards and best practices for the support process. Respond to help desk queries in the company's support ticketing system and record progress on those tickets. Provide other services for the Corporation, as needed.
Key Responsibilities:
- Provide technical support for Yardi Commercial and Residential clients
- Respond to help desk queries in a timely and professional manner
- Collaborate with internal teams to resolve client issues
- Develop and maintain knowledge of Yardi products and services
Requirements:
- 3+ years of experience with Yardi Commercial and Residential Technical Support/System Administration
- High proficiency in troubleshooting and delivering remote support via email and phone
- Exceptional customer service abilities, with a strong commitment to exceeding expectations and ensuring client satisfaction
- Industry certifications in Property Management and/or Project Management are assets but not required
Lynx Systems Inc. is an equal opportunity employer and is committed to diversity and inclusion in the workplace. For information around our accessibility policies, or to make an accommodation request, please contact us.
