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Senior Retail Operations Manager

2 months ago

Oshawa, Ontario, Canada Zara Full time

About Us

Zara is a global fashion brand with a strong presence in international markets. We are committed to delivering the latest fashion trends for women, men, and children while maintaining high standards of customer service.

Job Overview

We are seeking an experienced Senior Retail Operations Manager to join our team. The successful candidate will be responsible for driving commercial success and ensuring excellent store image and customer experience.

Main Responsibilities:

  • Commercial Excellence: Control stock levels, manage sections, and execute sales targets to achieve business objectives.
  • Leadership and Team Management: Supervise teams, organize tasks, and develop strategies to optimize productivity and efficiency.
  • Merchandising and Visual Display: Review new items, place them in-store, and ensure merchandise rotation to maintain visual appeal.
  • Product Replenishment: Oversee product replenishment to minimize stockouts and maximize sales opportunities.
  • Customer Service: Ensure that customer service standards are met, and incidents are resolved promptly.
  • Operational Efficiency: Implement processes to minimize shrinkage and maintain high operational standards.
  • Talent Development: Develop, acknowledge, and provide constructive feedback to team members for their growth and development.

About You

We are looking for a highly motivated and inspirational leader who possesses extensive knowledge of product, fashion, social media, and trends. You should be driven by commercial objectives, have great analytical capabilities, and exceptional leadership, communication, and people skills.

What We Offer

In addition to a competitive salary (estimated $80,000 - $110,000 per year), we offer employee discounts, internal promotion programs, e-learning opportunities, and social projects. We strive to create a positive work environment where you can grow and thrive.