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Operations Director

1 month ago

Toronto, Ontario, Canada Serv Recruitment Agency Full time

As a senior professional with Serv Recruitment Agency, we are seeking an exceptional Operations Director to join our team in Toronto or Montreal. With a strong background in logistics and operations management, you will lead our efforts in driving operational efficiency, adopting innovative technologies, and supporting our hyper-growth vision.

This role offers a unique opportunity for an experienced leader who can inspire and motivate high-performing teams. If you have a passion for fostering an innovative, solution-driven environment and a proven track record of success in the logistics industry, we encourage you to apply.

Key Responsibilities:

• Lead and manage a team of operations professionals, ensuring the delivery of excellent transportation services.

• Oversee employee development and performance, fostering a growth mindset within the team.

• Ensure alignment with our company's vision of hyper-growth by creating a culture that embraces change and continuous improvement.

• Act as a mentor and coach, promoting collaboration, creativity, and a shared vision for operational excellence.

• Oversee all aspects of customer service management, ensuring the highest level of customer satisfaction.

• Develop and implement strategies to improve the overall customer experience, ensuring consistent and positive interactions.

• Ensure smooth and efficient logistics operations, with a strong understanding of technical and logistical requirements.

• Utilize data-driven decision-making to optimize operations, ensuring KPIs are met and exceeded.

• Proactively identify and implement technology that enhances operational efficiency and supports our company's future growth.

• Collaborate across various departments to ensure alignment on company goals and objectives.

• Lead strategic initiatives aimed at operational scalability, automation, and overall process improvement.

• Stay ahead of industry trends and innovations, bringing in relevant technologies that can support our company's vision for the future.

The ideal candidate will possess a deep understanding of logistics operations and its technical requirements, as well as extensive experience in customer experience management and operational leadership. A minimum of 5-8 years of experience in a management role within the logistics sector is required, with a strong proficiency in spreadsheets, Microsoft Office Suite, and other relevant operational tools.

We offer a competitive salary range starting at $130,000 per year, plus bonus opportunities based on performance. As a key member of our team, you will be responsible for driving our operational strategy and contributing to the growth and success of our business.