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Senior Operations Manager
2 months ago
As a Senior Operations Manager at CSA Group, you will be responsible for managing the day-to-day delivery of high-quality certification and testing services for a designated product group. Your primary goal will be to ensure operational and financial targets are met for the assigned group, while maintaining consistency with corporate and divisional policies and objectives.
Key Responsibilities:
Manage the day-to-day operation and delivery of certification and testing services in the assigned product group, scheduling, assigning work, and controlling service delivery output to ensure all aspects of the services delivered meet divisional and corporate policies and procedures.
Provide direction and leadership to all service delivery employees within the designated area, including hiring, training, disciplining, and terminating staff as required.
Develop the business plan and operating budget items for the assigned product group in conjunction with the Operations Manager.
Manage and resolve customer issues concerning certification and testing on a regular basis.
Ensure the high quality and safe delivery of certification and testing services within the product group.
Assure service delivery and lead certification projects as necessary.
Develop monthly management reports.
Ensure that corporate and divisional procedures and guidelines are effectively communicated and implemented in the unit.
Manage certification projects concurrently and ensure completion within time frames and cost deadlines.
Review test data, reports, and authorize the application of the CSA Mark.
Perform witness testing at clients or third-party facilities for certification.
Maintain accurate, orderly, and complete test data.
Evaluate and qualify companies in the administration of Certification Programs.
Provide technical information service to clients.
Requirements:
Bachelor's degree in Engineering with 5-7 years of job-related experience.
3-5 years of managerial/supervisory experience preferred.
Thorough knowledge of Standards and testing procedures.
Thorough knowledge of CSA certification options, programs, and services applicable to a variety of equipment.
Is fully knowledgeable in all national/international standards through research of standards, documentation, bulletins, and technical articles in the area of specialty.
Skills:
Good interpersonal, communication, and presentation skills required.
Conflict resolution skills to deal with employee and customer issues.
Strong organizational and time management skills.
Ability to work unsupervised, in a team-based work environment.
Ability to communicate effectively with external customers, auditors, QA Managers, and technical staff.
Customer satisfaction focus.
Ability to assess and report on upcoming product trends within the assigned market group.
Problem resolution to deliver high-quality and timely service.
Analysis required to formulate financial and business plan forecasts.
Reads, interprets, and develops engineering drawings.
Technical report writing.
Computer proficiency (Word processing, Microsoft Word, Excel); keyboarding.
