Baggage Cart Attendant
2 months ago
Job Summary:
A.S.P. Incorporated is seeking a Baggage Cart Attendant to provide exceptional customer service to passengers at Winnipeg Airport. As a key member of our team, you will be responsible for guiding customers through the parking lot, parkade, and terminal, ensuring a smooth and safe experience.
Key Responsibilities:
- Provide a welcoming and approachable demeanor to engage with passengers and deliver a high level of customer service.
- Greet customers in both official languages and respond to their inquiries, providing direction and assistance as needed.
- Offer physical assistance with loading and unloading luggage, ensuring a safe and efficient process.
- Monitor baggage cart serviceability, identifying unserviceable carts and segregating them for maintenance or refurbishment.
- Ensure carts are always available in all staging areas and plan for cart replenishment to accommodate passenger peak times.
- Practice safety-conscious behaviors and situational awareness to prevent accidents and ensure a secure environment.
- Monitor parkades and lots for tidiness, safety, and operational readiness, actively preventing accidents, damage, or vandalism.
- Respond to dispatch calls related to parking equipment, ticket/card jams, and other issues.
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions that arise.
- Basic understanding of airport campus operations, roles, and responsibilities of tenants, airlines, and YWG.
Requirements:
- Minimum High School diploma or Grade 12 education; equivalent experience accepted.
- Full bilingualism in both French and English an asset.
- Minimum of six (6) months verifiable experience in customer service or equivalent.
- Eligible to work in Canada.
- Physically capable of performing all duties, including standing for prolonged periods, walking long distances, and lifting and relocating stanchions.
- Physical requirement: ability to lift 70 pounds (32 kg) on a regular basis.
- Self-motivated individual with a strong attention to detail.
- Excellent written and verbal communication and active listening skills.
- Able to work in a 24/7 rotation, including nights, weekends, and holidays.
- Must be willing to provide a Criminal Record check upon request.
- Ability to obtain and maintain a valid Restricted Area Identity Card (RAIC).
Why Work with A.S.P.:
- We care about our team's personal and professional success.
- We offer competitive salaries.
- You can have flexible schedules.
- Airport parking when on shift.
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