Baggage Cart Attendant

2 months ago


Winnipeg, Manitoba, Canada ASP Incorporated Full time

Job Summary:

A.S.P. Incorporated is seeking a Baggage Cart Attendant to provide exceptional customer service to passengers at Winnipeg Airport. As a key member of our team, you will be responsible for guiding customers through the parking lot, parkade, and terminal, ensuring a smooth and safe experience.

Key Responsibilities:

  • Provide a welcoming and approachable demeanor to engage with passengers and deliver a high level of customer service.
  • Greet customers in both official languages and respond to their inquiries, providing direction and assistance as needed.
  • Offer physical assistance with loading and unloading luggage, ensuring a safe and efficient process.
  • Monitor baggage cart serviceability, identifying unserviceable carts and segregating them for maintenance or refurbishment.
  • Ensure carts are always available in all staging areas and plan for cart replenishment to accommodate passenger peak times.
  • Practice safety-conscious behaviors and situational awareness to prevent accidents and ensure a secure environment.
  • Monitor parkades and lots for tidiness, safety, and operational readiness, actively preventing accidents, damage, or vandalism.
  • Respond to dispatch calls related to parking equipment, ticket/card jams, and other issues.
  • Knowledgeably answer inquiries regarding flight schedules, fares, and other questions that arise.
  • Basic understanding of airport campus operations, roles, and responsibilities of tenants, airlines, and YWG.

Requirements:

  • Minimum High School diploma or Grade 12 education; equivalent experience accepted.
  • Full bilingualism in both French and English an asset.
  • Minimum of six (6) months verifiable experience in customer service or equivalent.
  • Eligible to work in Canada.
  • Physically capable of performing all duties, including standing for prolonged periods, walking long distances, and lifting and relocating stanchions.
  • Physical requirement: ability to lift 70 pounds (32 kg) on a regular basis.
  • Self-motivated individual with a strong attention to detail.
  • Excellent written and verbal communication and active listening skills.
  • Able to work in a 24/7 rotation, including nights, weekends, and holidays.
  • Must be willing to provide a Criminal Record check upon request.
  • Ability to obtain and maintain a valid Restricted Area Identity Card (RAIC).

Why Work with A.S.P.:

  • We care about our team's personal and professional success.
  • We offer competitive salaries.
  • You can have flexible schedules.
  • Airport parking when on shift.


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