Operations Director

1 month ago

Montreal, Quebec, Canada Sephora Full time
Job Title: Operations Lead

As a key member of the Sephora team, you will be responsible for leading the operations of a specific store location. This includes managing the operations team, ensuring the execution of all operations-focused processes, and maintaining high standards of operational excellence.

Key Responsibilities:
  • Operational Excellence: Lead the operations of the store, ensuring the execution of all operations-focused processes and maintaining high standards of operational excellence.
  • Inventory Management: Manage the inventory of the store, including shipping, receiving, and returning merchandise, cycle counting, and ensuring all processes are completed within company guidelines and timeframes.
  • Visual Merchandising: Manage the merchandising concepts and on-stage visuals, ensuring they meet company standards. Manage in-house and/or third-party cleaning crews, providing feedback, coaching, and escalation as necessary.
  • Supply Management: Manage the process of maintaining appropriate budget and quantity of supplies, testers, and samples for the store.
  • Performance Assessment & Development: Participate in the management of all performance management situations for the operations team, ensuring timely feedback for improvement is delivered and followed up on as necessary.
  • Client Focus: Regularly act as the Manager on Duty within the store, engaging with Beauty Advisors and clients on the sales floor whenever possible.
  • Budget Strategy: Develop budget strategies, demonstrating a strong understanding of the store's sales performance, staffing, payroll, and other controllable expenses.
Requirements:
  • You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
  • You have a proven ability to influence peers and provide feedback.
  • You can demonstrate strong store operations skills.
  • You have effective time management and problem-solving skills.
What We Offer:
  • The people: You will be surrounded by the best talent in the industry, people you can be proud to work with.
  • The perks: Enjoy discounts, gratis, and exclusive brand events.
  • The education: We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

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