Network Specialist – Core Networks Telephone

5 days ago

Halifax, Nova Scotia, Canada Accoravillage Full time
Job Title: Network Specialist – Core Networks Telephone

We are seeking a highly skilled Network Specialist to join our team at Eastlink. As a Network Specialist, you will be responsible for maintaining and troubleshooting our core telephony networks, provisioning, and installing hardware and software upgrades.

Key Responsibilities:
  • Maintain and troubleshoot core telephony networks, provisioning, and installation of hardware and software upgrades.
  • Work closely with Provisioning on special Work Orders.
  • Provide 3rd level support to Tier 2 support teams and the NOC on network troubles.
  • Identify and alleviate traffic and growth situations with Network Engineering.
  • Interface with client care in delivering customer's telephone services over SIP, TDM, UC, and MS Teams.
  • Provide leadership and direction during network outages and excellent problem-solving skills and techniques.
  • After-hours support for telephone products.
Requirements:
  • Graduate of a Bachelor's Degree in Engineering or formal training in an Electronics/Electrical Program from a recognizable institution and/or relevant work experience.
  • Minimum of 4 years' experience in Telephone communications or IP networking.
  • Experience with Metaswitch or Ribbon products preferred.
  • Understanding of PRI, ISUP, SS7, Centrex, and Residential phone services.
  • Understanding of Packet Cable, SIP Peering, SIP Trunking for Business, and SIP Lines services.
  • Working knowledge of IP routing protocols and familiarity with DOCSIS protocol and DSL Technologies.
Skills and Attributes:
  • Strong communication and interpersonal skills.
  • Willingness to learn and upgrade technical expertise.
  • Self-motivated and team player.
  • Ability to deal with internal peers and customers in a professional manner.
  • Vendor Engagement and escalation through technical understanding.
  • Continuous improvement through departmental process creation/modification.
  • Complete all assigned projects.
  • Ensure all records are updated and/or corrected within our design archives.
  • Ensure all notifications and Change Controls are updated and sent to the NOC.
  • Customer focus/sense of urgency when working customer-impacting issues.
  • Work with Network Engineering on moves, additions, grooming, and network build-out.
Working Conditions:
  • Responsibilities are regular 40-hour week Home/office during daytime shift.
  • Travel may be required on special project basis.
  • Responsibilities also include working overtime and doing shift work as required.
  • Participation in the On Call rotation as required.
  • A valid driver's license and be bondable (reliability clearance).

Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team 'on the ground' not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

We are committed to creating a workplace that is inclusive, diverse, and equitable. We encourage members of equity groups to self-identify during the application process.

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