Technical Services Manager

2 days ago

Kitchener, Ontario, Canada BearCom Full time

About BearCom:

  • Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
  • 40+ Years Industry-Leading Experience
  • Partnerships with Motorola, JVC Kenwood, Avigilon, +More
  • 75+ Branches Across North America

The Service Manager will be responsible for managing a team of technicians and installers with varying levels of competencies. This position requires extensive interaction with multiple customer organizations, product vendors, and manufacturers. The successful candidate must have strong interpersonal skills, ability to manage a complex program environment, and provide leadership to an extremely diverse team.

Responsibilities:

  • Direct all phases of technical and service programs from inception through completion
  • Participate in customer site walks to determine optimum systems and network design
  • Work directly with Motorola Service team members and customers to secure yearly and multi-year service contracts
  • Coordinate recruitment and hiring of technical staff
  • Assign training programs to personnel and assume responsibility for the cost, scheduling, and technical performance of company programs

Preferred Qualifications:

  • 5+ years of experience in technical/service management in the wireless industry or similar experience
  • Leadership experience
  • Experience in developing and directing new business opportunities through customer interface and requirements gathering process

Benefits:

  • Competitive Compensation
  • Medical, Dental, and Vision Insurance
  • Virtual Healthcare
  • Long-Term Disability Insurance
  • Employee and Dependent Life Insurance
  • Paid Vacation & Time Off
  • Company Matched RRSP Plan
  • Employee Referral Bonus
  • Tuition Reimbursement

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