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Front Desk Associate

2 months ago

Nisku, Alberta, Canada Holiday Inn Express Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at Holiday Inn Express. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Provide accurate and helpful information to guests regarding local attractions, amenities, and services.
  • Process guest departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain accurate records of room assignments, vacancies, and reservations.
  • Respond to emergency situations and follow established safety procedures.
  • Answer telephone calls and relay messages to guests and staff in a prompt and professional manner.
  • Assist guests with special needs and provide exceptional customer service.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 to less than 7 months of experience in a related field.
  • Ability to work in a fast-paced environment and maintain a high level of productivity.
  • Excellent communication and interpersonal skills.
  • Ability to work a 40-hour week and be available to work a variety of shifts.