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Assistant Operations Manager

2 months ago

Etobicoke, Ontario, Canada GardaWorld Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Operations Manager to join our team at GardaWorld. As a key member of our operations team, you will play a crucial role in supporting the Operational Manager and overseeing the efficient operation of security services in alignment with the Canada Border Services Agency (CBSA).

Key Responsibilities
  • Management Support: Provide management support to the Operational Manager and mentor Shift Supervisors to ensure the smooth operation of security services.
  • Scheduling and Invoicing: Ensure scheduling and invoicing accuracy and work with CBSA to resolve any discrepancies.
  • Issue Resolution: Promptly address any scheduling discrepancies and identify, document, and resolve issues and submit paperwork to the attention of the CBSA and Project Authority.
  • Contractor Resource Management: Assist in ensuring that all Contractor resources submitted as a part of the complement meet the requirements.
  • Quality Control: Conduct supervisory visits to all IHC posts on a daily basis and conduct supervisory visits, as part of regular duties or at the request of the CBSA, offsite (e.g., airport, IRB office, point of departure, etc.) quality control checks of resources to ensure they are adhering to POSOPs and correcting any deficiencies.
  • Training and Development: Provide support, assistance, and ongoing training to Shift Supervisors and implement problem-solving methods and recommend possible solutions in order to improve the delivery of security services, to the CBSA Project Authority.
  • Operational Leadership: Fill in for the Operational Manager and perform the tasks of the Operational Manager, as required, and immediately perform and apply corrective action when there is an obvious service delivery performance issue with Shift Supervisors and guards and provide notification to CBSA.
  • Uniform and Appearance: Ensure that the appearance (i.e., dress) of all Shift Supervisors and guards are in accordance with Section 8.0, 'Uniform Requirements for All Contractor Resources', and provide a monthly report.
  • Communication and Collaboration: Attend CBSA operational meetings as scheduled and requested and communicate effectively with all stakeholders to ensure the smooth operation of security services.
Requirements
  • Management Experience: A minimum of 2 years' management experience in a field directly related to law enforcement (Canadian Armed Forces, Royal Canadian Mounted Police, CBSA, Correctional Services Canada, Police Force etc.) OR 2 years of experience specifically working on a Security Guard contract with the CBSA at an IHC or providing care and control of CBSA individuals.
  • Communication and Organizational Skills: Strong communication skills, strong organizational and priority setting skills to ensure goals are met, and the ability to coach, mentor, and develop our onsite personnel.
  • Problem-Solving and Analytical Skills: Proven ability to prioritize, multitask in a fast-paced environment with problem-solving skills, organizational and analytical skills to deal with competing priorities.
Working Environment

This position will be based out of the CBSA Immigration Holding Centre, a federal holding center, used to detain individuals who are subject to immigration control measures. In order to be successful in this environment, you are required to be vigilant, empathetic, and have the ability to work in a fast-paced, high-pressure environment.

Structure and Relationship

This position reports to the Operations Manager and will directly manage a team of 5 Supervisors along with indirectly overseeing a team of over 200 security personnel. This individual will also work closely and interact with CBSA staff along with HR, Scheduling, and members of the GardaWorld Operations team.