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Operations Project Manager, Contract – Transformation
2 months ago
The Project Manager will play a key role in facilitating and managing cross-functional focus groups composed of subject matter experts (SMEs), vendor representatives, and internal project team members (business and IT) working on targeted areas of a large-scale system implementation project. This role requires strong organizational, facilitation, and communication skills to ensure collaboration across teams and to drive the successful rollout of the new system. The Project Manager will also oversee testing phases, change management activities, and other key project milestones.
*Please note this is a 12-month contract role.
Day to Day- Facilitate cross-functional focus groups comprised of SMEs, vendor representatives, and internal project members to address specific areas of the project, ensuring active collaboration and clear communication of goals and tasks.
- Organize and manage workshops, ensuring that each group delivers on project objectives, captures key requirements, and effectively addresses challenges related to system integration, process changes, and business needs.
- Oversee project testing phases, including the development of testing plans, coordination of test cases, and tracking of defects to ensure the system meets functional and performance requirements before go-live.
- Manage the overall rollout plan for the phased deployment of the system across different business units, ensuring readiness for each go-live event.
- Work closely with SMEs and business leaders to capture feedback during testing and rollout phases, ensuring that business processes and system functionalities align with operational goals.
- Coordinate efforts between vendor teams and internal stakeholders to ensure that all technical and non-technical dependencies are identified and managed effectively.
- Facilitate communication between cross-functional teams, providing project status updates, risk assessments, and progress reports to senior leadership.
- Ensure proper change management activities, including stakeholder communication, training plans, and readiness assessments, are executed to minimize disruption during system rollouts.
- Support the documentation and alignment of detailed requirements, action items, and system changes identified in focus group sessions, ensuring alignment with overall project goals.
- Monitor project timelines, ensuring that cross-functional activities, testing phases, and rollout plans stay on track and within budget.
- Manage risks and issues across focus groups and testing activities, escalating critical issues to senior leadership when necessary and providing recommendations for resolution.
- Facilitate post-rollout reviews, capturing lessons learned, and ensuring continuous improvement in project execution and system utilization.
- Support the development of training programs for end users, working with business teams to ensure smooth adoption of the new system.
- Bachelor's degree or equivalent business experience, with a preference for project management or IT-related disciplines.
- Minimum of 5+ years of project management experience, particularly in managing cross-functional teams and large-scale system rollouts.
- Proven ability to facilitate and manage cross-functional focus groups, working with SMEs, vendors, and internal stakeholders to drive project success.
- Experience in leading system testing efforts, including creating test plans, managing defect tracking, and ensuring system readiness for deployment.
- Strong organizational and facilitation skills, with experience managing large, matrixed teams and delivering complex projects on time and within scope.
- Excellent verbal and written communication skills, with the ability to translate technical requirements into actionable plans for diverse audiences.
- Familiarity with project management tools and structured methodologies (e.g., ADO, Microsoft Project/Excel, Jira, Zephyr) and the ability to manage multiple workstreams simultaneously.
- Hands-on, pragmatic approach to problem-solving with a strong focus on collaboration and driving results through teamwork.
- PMP certification preferred, with demonstrated success in leading complex projects in fast-paced environments.
- Ability to work effectively under pressure, manage multiple priorities, and adjust to changing project needs.
- Familiarity with system implementation and integration processes, particularly in environments with multiple tech stacks.
- Experience managing vendor relationships and coordinating between internal teams and external partners to ensure smooth project execution.
- Ability to drive change management initiatives, ensuring minimal disruption during rollouts and effective user adoption post-launch.
- Strong stakeholder management skills, capable of communicating and aligning efforts across different organizational levels, from SMEs to senior executives.
- Experience with phased rollouts and supporting post-go-live activities, ensuring smooth transitions and issue resolution during the stabilization phase.
- Familiarity with various technology stacks (e.g., Rapport, InfoLease, Stratus/Retail Hub, Mosaic) is a plus.
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
