Mall Security Officer Position

1 week ago

Markham, Ontario, Canada Paladin Security Full time
Job Summary

We are seeking a highly skilled and detail-oriented Mall Security Officer to join our team at Paladin Security. As a key member of our security team, you will be responsible for maintaining the safety and security of our mall patrons, employees, and properties.

Responsibilities
  • Maintain compliance with property standards, rules, and regulations in a reasonable manner
  • Able to use tact and diplomacy in dealings across a range of settings and situations
  • Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
  • Ability to maintain and enforce access control procedures
  • Solid understanding of emergency and standard operating procedures
  • Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act
  • Assist with Fire & Life Safety inspections
  • Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program
  • Conduct periodic patrols of property either by foot or by vehicle
  • Investigate incidents and occurrences
  • Draft detailed incident and occurrence reports
  • Maintain the peace, safety, and security of all patrons, clients on the property
  • Monitor CCTV surveillance systems
  • De-escalate emergency / crisis situations
  • Assist emergency and law enforcement personnel
  • Access control, line management, customer service
  • Assist with daily operations as needed/required or directed
Requirements
  • Must be willing and able to stand, walk, patrol by foot and vehicle for extended periods (8-12 hours)
  • Must demonstrated a high degree of professionalism
  • Must have at least 1 year of mall security or relevant experience
  • Must have a G class drivers license with a clear drivers abstract
  • Must be willing and bale to provide a recent and valid vulnerable sector check, criminal background check and drivers abstract as required
  • Must have strong verbal and written communication skills
  • Must have a strong command and fluency in the English language both written and verbal
  • Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required
  • Must be able to handle stress and pressure and make a sound decision under duress
  • Must be conformable working in a busy highly populated area
  • Must have a clean driver abstract
  • Must demonstrate high attention to detail / observational awareness
  • Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team

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