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Emergency Shelter Case Manager

2 months ago

Charlottetown, Prince Edward Island, Canada Government of Prince Edward Island Full time
Job Summary

We are seeking a highly skilled and compassionate Emergency Shelter Case Manager to join our team at the Government of Prince Edward Island. As a key member of our community-based emergency shelter team, you will provide client care and daily supervision to individuals experiencing homelessness.

Key Responsibilities
  • Implement behavioral modification and management strategies under the supervision of the shelter manager within a team approach.
  • Provide residential care and establish a supportive relationship with clients using respect, non-violent crisis intervention, and motivational interviewing techniques.
  • Conduct intake and assessment, develop realistic case plans, and review progress with clients.
  • Establish follow-up with service partners to support connection to needed services and create a record of efforts.
  • Provide direct supervision to complex clients at high risk to themselves or others, maintaining a safe environment.
  • Anticipate crisis by engaging in dynamic security with clients and maintaining intelligence regarding relational issues.
  • Work respectfully with vulnerable clients, including Indigenous peoples, BIPOC, LGBTQ2SIA+, and others, and advocate for fair and equitable treatment.
  • Establish good work relationships and collaborative arrangements across sectors, community groups, and other agencies.
Requirements
  • Ability to work in a fast-paced, dynamic environment.
  • Excellent communication and interpersonal skills.
  • Experience working with vulnerable populations, including individuals experiencing homelessness.
  • Knowledge of behavioral modification and management strategies.
  • Ability to maintain confidentiality and handle sensitive information.