Senior IT and Technology Operations Manager

3 weeks ago


Ottawa, Ontario, Canada S.i. Systèmes Full time
Job Summary

We are seeking a highly experienced Senior IT and Technology Operations Manager to oversee software systems and software development teams for a leading retail client.

This is a full-time, permanent position in Ottawa, ON. The role is 100% on-site.

Key Responsibilities:

  • Manage and mentor a small (8-10) dynamic software development team, ensuring alignment with business goals
  • Enterprise Software Management: Oversee and optimize the use of key enterprise systems such as Salesforce Commerce, Salesforce Marketing, NetSuite, Manhattan Scale, and Talkdesk
  • IT Operations: Lead the management of network infrastructure, cloud services, and security protocols, ensuring optimal performance and reliability
  • Project Management: Drive technology projects from inception to completion, including software development, system integrations, and network upgrades
  • People Management: Lead a team of IT professionals, fostering a collaborative and productive work environment. Report on productivity, projects, processes
  • Technical Expertise: Utilize your hands-on experience in network and cloud certifications to support and guide your team in troubleshooting and system improvements

Requirements:

  • Prior experience managing IT operations in smaller or startup environments, where wearing multiple hats is the norm
  • Prior experience in Software Development, and the ability to manage a small team of developers
  • Experience working with and coordinating managed services teams
  • Strong understanding of network infrastructure, cloud services, and security protocols
  • Experience in leading IT projects, including software development and system integrations

Nice to Have:

  • Experience in an e-commerce environment
  • Development background (C# .Net)
  • Network and cloud certifications (e.g., AWS, Azure)


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