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Heavy Equipment Support Specialist

2 months ago

Fort McMurray, Canada SMS Equipment Inc. Full time

At SMS Equipment Inc., we are seeking a highly skilled Heavy Equipment Support Specialist to join our team. This is a unique opportunity to work with a world-class organization that represents top-quality heavy equipment in Canada.

The estimated salary range for this position is $155,000 - $175,000 annually.

Job Overview

This role will be responsible for managing strategic customer support and interactions, ensuring that the company's business activities align with its goals and objectives. The successful candidate will have a strong background in equipment support and excellent communication skills.

Key Responsibilities
  • Act as a representative for the company and serve as the primary point of contact between customers and the organization.
  • Evaluate and resolve customer issues by providing technical support on maintenance and operating problems, adhering to established procedures for investigation, reporting, and follow-up.
  • Liaise with relevant branch personnel to ensure consistency across the region and drive positive customer experiences.
  • Support the development and implementation of business strategies to meet stakeholder needs.
  • Facilitate effective communication among business units to maximize resource utilization and drive results.
Requirements

To be successful in this role, candidates must possess:

  • A post-secondary education or trade certification in a related field, along with a minimum of 5 years of experience in equipment support.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the capacity to evaluate alternatives and assess risks.
  • A self-motivated approach, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
Benefits

As an employee of SMS Equipment Inc., you can expect:

  • A competitive wage package, including annual bonuses.
  • A comprehensive benefits plan, including medical, dental, and vision coverage.
  • An RRSP matching program to support your long-term financial goals.