Surveillance Operations Manager
4 weeks ago
Job Summary:
We are seeking a skilled Surveillance Supervisor to join our team at Pomeroy Kananaskis Mountain Lodge. As a Surveillance Supervisor, you will be responsible for ensuring the highest level of integrity and professionalism in our surveillance operations.
Key Responsibilities:
- Support and guide the surveillance team to ensure all team members are working well together.
- Ensure all BCLC & GPEB Policies, Procedures, and Regulations, as well as our Standard Operating Procedures (SOP) and Internal Department Procedures (IDP), are conducted to the highest integrity level and professionalism.
- Proactively observe and review videos to complete required documentation of specific incidents, including customer complaints, procedural errors, risk management issues, AML investigations, player evaluations, thefts, and discrepancies.
- Monitor table games, slot machines, and all critical areas of the Casino.
- Complete daily logs, prepare compliance review reports, and incident reports as required.
- Preserve video coverage/evidence of significant events as directed.
- Train new employees and coach current employees regarding the implementation of new policies and procedures.
- Be responsible for the accuracy and thoroughness of investigations and reports submitted by operators in the office.
- Clearly communicate with floor security officers in the event of suspicious activity, failure to follow protocols or procedures.
- Assist Department Managers, Police/BCLC/GPEB Investigators, and Compliance Officers.
Requirements:
- Maintain the highest level of honesty, integrity, and confidentiality.
- Proven to be detail-oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.
- Self-motivated, able to multi-task, pay great attention to detail, and be well organized.
- Outstanding customer service skills, including demonstrated ability to be friendly, efficient, polite, and patient.
- Excellent English communication skills, both verbal and written.
- Proficient in Microsoft Word and Excel.
- Ability to focus on a computer screen for a long period of time.
- Ability to sit or stand for extended periods of time.
- Ability to work flexible shifts, including evenings and weekends.
Education and Experience:
- The ability to obtain a Casino Surveillance Operator (CSO) Training Completion Certification Level 1 & 2.
- The ability to successfully obtain a Criminal Record Check and Gaming Worker Registration through the Gaming Enforcement Branch (GPEB).
- 2+ years of demonstrated security/surveillance gaming experience or 1-2 years of supervisory experience in a gaming environment is an asset.
- Table games experience is an asset.
- Education in the study of law enforcement is an asset.
- CCTV Technicians Certification is an asset.
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