Asset Protection Specialist
4 days ago
Job Profile: Uniformed Asset Protection Personnel (Customer Service)
Reports to: Angela Murphy
Job Summary: We are seeking a highly motivated and customer-focused Uniformed Asset Protection Personnel (UAPP) to join our team at the Porters Lake Superstore. As a UAPP, you will be responsible for providing exceptional customer service and support to all internal and external customers, while also responding to Asset Protection initiatives and maintaining a safe and secure shopping environment.
Key Responsibilities:
- Provide exceptional customer service and support to all internal and external customers.
- Respond to Gatekeeper alarms and receipt checks as required.
- Assess safety hazards and take proper procedures to ensure customer safety.
- Escalate any crisis or emergency situations in a timely manner.
- Maintain and submit daily, weekly, and monthly status reports.
Requirements:
- Experience within a retail environment preferred.
- Ability to foster partnerships with store teams.
- Exceptional customer service skills with a talent for building relationships.
- Professional, friendly, and approachable demeanor.
- Ability to remain calm in high tension situations.
- Ability to walk or stand in the same position for long periods.
- Ability to lift up to 50 lbs.
- First Aid and CPR certified is an asset.
What We Offer:
- Competitive pay rate.
- 10% Colleague Discount program.
- Company matched Pension Plan.
- Health Benefits.
- Employee Stock Purchase Program.
Accommodation is available upon request for applicants and colleagues with disabilities.
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