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Cloud Support Engineer

1 month ago

Old Toronto, Ontario, Canada Amazon Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers and internal teams, leveraging your expertise in cloud technologies to resolve complex issues and improve our services.

Key Responsibilities
  • Provide technical support to customers and internal teams through various contact channels, applying advanced troubleshooting techniques to resolve issues and provide tailored solutions.
  • Drive initiatives to improve support-related processes and customer experience, including creating tutorials, how-to videos, technical articles, and trainings.
  • Leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services and work on critical, highly complex customer problems that may span multiple AWS services.
  • Continuously learn and develop new technical skills and professional competencies to stay up-to-date with the latest cloud technologies.
  • Act as an interviewer in hiring processes and coach/mentor new team members.
Requirements
  • 1+ years of software development or technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Knowledge or experience with system administration, troubleshooting operating systems (Linux and/or Windows), and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).
  • Knowledge or experience with Hadoop ecosystems (Apache Spark, Apache Hive) and data lake architecture and administration.
Preferred Qualifications
  • Bachelor's degree in computer science or equivalent.
  • Knowledge or experience utilizing data analysis techniques such as quantitative or qualitative analysis.
  • Knowledge or experience in various big data or distributed systems (NoSQL, search and streaming).
  • Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
  • Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript.
About Amazon

Amazon is committed to a diverse and inclusive workplace. We value work-life harmony and offer flexible work arrangements to support our employees' well-being. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.