Customer Service Representative

2 weeks ago


Ottawa, Ontario, Canada Intact Financial Corporation Full time

At Intact Financial Corporation, we're looking for a highly motivated and organized individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing legendary customer service to both our external and internal clients in a call centre environment.

Key responsibilities include:

  • Being a knowledge leader on our policies, products, services, and initiatives
  • Answering inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move claims forward
  • Accurately and clearly documenting files to reflect conversations and actions taken on claims
  • Taking ownership and responsibility on all calls to support customers and colleagues
  • Ensuring that daily call centre metrics are met while taking a high volume of inbound calls
  • Providing quality customer service, maintaining low hold times, and documenting files in a clear and concise manner
  • Performing other ad hoc duties or projects as assigned by your manager

Requirements include:

  • Bilingual in French and English is an asset
  • University degree or any combination of training and experience deemed relevant for the role
  • Willing to pursue your Chartered Insurance Professional (CIP) designation

We offer a dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs. Our inclusive employee-led networks educate, inspire, amplify voices, build relationships and provide development opportunities. Inspiring leaders and colleagues will lift you up and help you grow. A Community Impact program allows you to contribute to your community in a unique way.



  • Ottawa, Ontario, Canada TRANSPORT LIVRIRIS & LIVRIRIS PRO INC. Full time

    Customer Service RepresentativeJoin our team at TRANSPORT LIVRIRIS & LIVRIRIS PRO INC. as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients.EducationWe are looking for candidates with a secondary (high) school graduation certificate. If you have any additional education, please...


  • Ottawa, Ontario, Canada TRANSPORT LIVRIRIS & LIVRIRIS PRO INC. Full time

    Customer Service RepresentativeJoin our team at TRANSPORT LIVRIRIS & LIVRIRIS PRO INC. as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients.EducationWe are looking for candidates with a secondary (high) school graduation certificate. If you have any additional education, please...


  • Ottawa, Ontario, Canada TRANSPORT LIVRIRIS & LIVRIRIS PRO INC. Full time

    Customer Service RepresentativeJoin our team at TRANSPORT LIVRIRIS & LIVRIRIS PRO INC. as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients.EducationWe are looking for candidates with a secondary (high) school graduation certificate. If you have any additional education, please...


  • Ottawa, Ontario, Canada TRANSPORT LIVRIRIS & LIVRIRIS PRO INC. Full time

    Customer Service RepresentativeJoin our team at TRANSPORT LIVRIRIS & LIVRIRIS PRO INC. as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients.EducationWe are looking for candidates with a secondary (high) school graduation certificate. If you have any additional education, please...


  • Ottawa, Ontario, Canada CB Canada Full time

    Job Title: Customer Service RepresentativeLocation: On-site with the teamDuration: 12 MonthsWe are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for supporting and expanding our large social media self-serve advertising customer base by demonstrating the value of advertising...


  • Ottawa, Ontario, Canada beBee Professionals Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.Key Responsibilities:Respond to customer inquiries and resolve customer...


  • Ottawa, Ontario, Canada beBee Professionals Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at beBee Professionals in Ottawa. The ideal candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.The successful candidate will be responsible for providing excellent customer...


  • Ottawa, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Representative to work at our food counter in Ottawa. In this role, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service.Key Responsibilities:Taking customer orders and preparing food items according to customer preferences.Maintaining a clean and organized food...


  • Ottawa, Ontario, Canada Aqua Brilliance Solutions Full time

    Customer Service RepresentativeAqua Brilliance Solutions is seeking a Customer Service Representative to join our team. As an industry leader in environmental handling and treatment services, we are looking for a professional to establish and continue relationship development with our customers.The Customer Service Representative will be responsible for...


  • Ottawa, Ontario, Canada UniFirst Corporation Full time

    Unlock Your Career Potential with UniFirst CorporationAs a leading provider of uniforms and facility services products, UniFirst Corporation offers a unique opportunity for individuals to grow and develop their careers. Our company culture is built on a strong foundation of family values, and we pride ourselves on promoting from within.As a Customer Service...


  • Ottawa, Ontario, Canada Handyman Connection of Ottawa, ON Full time

    Job Title: Customer Service RepresentativeAre you a people person with excellent communication skills? Do you enjoy working in a fast-paced environment and providing top-notch customer service? We're looking for a Customer Service Representative to join our team at Handyman Connection of Ottawa, ON.About the Role:As a Customer Service Representative, you...


  • Ottawa, Ontario, Canada Handyman Connection of Ottawa, ON Full time

    Job Title: Customer Service RepresentativeAre you a people person with excellent communication skills? Do you enjoy working in a fast-paced environment and providing top-notch customer service? We're looking for a Customer Service Representative to join our team at Handyman Connection of Ottawa, ON.About the Role:As a Customer Service Representative, you...


  • Ottawa, Ontario, Canada Meryann Spa Inc. Full time

    Meryann Spa Inc. is seeking a highly organized and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Greet and direct clientsProvide information and answer...


  • Ottawa, Ontario, Canada RONA+ Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at RONA+. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring a positive shopping experience, and promoting our products and services.Key Responsibilities:Provide excellent customer...


  • Ottawa, Ontario, Canada FASTSIGNS Full time

    Customer Service RepresentativeFASTSIGNS #513501 is seeking a Customer Service Representative to provide exceptional customer experiences and drive sales growth.Key Responsibilities:Be the initial contact with current and prospective customersProvide solutions, prepare estimates, and implement work ordersEnsure timely delivery of finished ordersWork with...


  • Ottawa, Ontario, Canada VALOREM Full time

    Customer Service Representative OpportunityValorem is seeking a skilled Customer Service Representative to join our team in Ottawa. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues promptly, and ensuring a positive experience.Key ResponsibilitiesHandle customer inquiries...


  • Ottawa, Ontario, Canada Convoy Supply Full time

    Customer Service RepresentativeAt Convoy Supply, we're looking for a skilled Customer Service Representative to join our team in Ottawa. As a key member of our operations team, you'll be responsible for processing customer transactions, coordinating delivery and pick-up of customer orders, and educating customers on our products and their...


  • Ottawa, Ontario, Canada CB Canada Full time

    Job Title: Customer Service RepresentativeCB Canada is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, helping them to achieve their advertising goals.Key Responsibilities:Provide...


  • Ottawa, Ontario, Canada FASTSIGNS Full time

    Customer Service RepresentativeFASTSIGNS #513501 is seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Providing solutions, preparing estimates, and implementing work orders to ensure timely delivery of finished ordersBuilding long-lasting relationships with customers by turning...


  • Ottawa, Ontario, Canada TWO MEN AND A TRUCK Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, recommending and selling moving services and products, and achieving daily, monthly, and yearly sales goals.Key...