Customer Service Representative
1 month ago
We are seeking a highly skilled Customer Service Representative to join our team at BMO. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their individual needs.
Key Responsibilities- Deliver exceptional customer service and support to customers and prospects
- Identify customer needs and provide advice and guidance on financial solutions
- Work collaboratively with colleagues and partners to deliver a seamless customer experience
- Support operational activities, including inventory management and escalated service requests
- Manage and reconcile cash transactions between treasury and branch units
- Execute routine tasks within service level agreements
- Act as a key member of a collaborative and versatile branch and market team
- Produce high-quality work and maintain accurate records
- Stay up-to-date with the wider financial services marketplace and maintain current knowledge of personal banking products and trends
- No prior experience necessary; post-secondary degree or certification in a related field is desirable
- High-level knowledge of personal, commercial, and partner offers
- Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications
- Strong interpersonal skills, including the ability to build rapport and connections with customers
- Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
We offer a competitive salary range of $33,850.00 - $43,500.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We also offer opportunities for professional growth and development, as well as a collaborative and inclusive work environment.
At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. We strive to create lasting, positive change for our customers, our communities, and our people. By working together, innovating, and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
We are committed to an inclusive, equitable, and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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