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Corporate Education Coordinator

2 months ago

Toronto, Ontario, Canada Institute of Corporate Directors Full time

About the Institute of Corporate Directors

The Institute of Corporate Directors (ICD) is a leading not-for-profit organization representing Canadian directors and boards across various sectors. With a strong presence in the corporate and not-for-profit landscape, the ICD provides a platform for dialogue, networking opportunities, and access to world-class resources for its members.

The Role

The Education Operations Coordinator will play a crucial role in the delivery of the ICD's suite of leading director education courses and events. This position requires a self-directed, resourceful, and detail-oriented individual who can manage multiple priorities in a fast-paced environment.

Key Responsibilities

  • Liaise with customers, partners, and suppliers to ensure seamless course delivery.
  • Provide exceptional customer service to participants prior to, throughout, and upon completion of courses.
  • Collaborate with other departments to ensure courses are set up correctly and on time for online registration.
  • Coordinate tracking and evaluations for all education offerings.
  • Assist Content Managers in the development, revision, and finalization of materials as required.
  • Act as a virtual on-site planner for courses, as necessary.

Requirements

  • Previous experience working with senior professionals and corporate clients is an asset.
  • Strong organizational ability, high attention to detail, and accuracy in all aspects of work.
  • Demonstrated exceptional performance through time management, problem-solving, and respect for deadlines in a fast-paced environment.
  • Persistent, innovative, and forward-thinking.
  • Excellence in customer service.
  • Superior English-language written and oral communication skills (French language skills would be an asset).
  • Ability to work independently and as part of a team.
  • Strong computer skills in Microsoft Office programs (working knowledge of iMIS an additional asset).
  • Familiarity with the Zoom virtual meeting platform.
  • Ability to deal with confidential matters appropriately.
  • Professional appearance and confident approach.
  • Strong commitment to ICD's values.
  • Familiarity with an LMS, particularly Brightspace, considered an asset.