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Senior Account Strategist

1 week ago

London, Ontario, Canada Giant Creative Full time
About the Role

Giant Creative is seeking a highly skilled and experienced Senior Account Strategist to join our team. As a key member of our account management team, you will be responsible for developing and executing strategies that drive business growth and client satisfaction.

Key Responsibilities
  • Monitor customer journeys to ensure seamless experiences
  • Manage inquiries and requests from customers, addressing their needs with precision and care
  • Stay on top of accounts, ensuring timely and accurate delivery of services within budget and meeting client expectations
  • Collaborate with cross-functional teams to identify upsell, cross-sell, and renewal opportunities
Requirements
  • Professional experience in sales, accounts, or customer service
  • Ability to multitask and manage multiple responsibilities simultaneously
  • Excellent communication skills with experience in facilitation and influencing at executive leadership levels
  • Strong track record of successful collaborations across internal and external teams