Client Success Strategist

4 days ago


London, Ontario, Canada Broadridge Financial Solutions Full time

Broadridge Financial Solutions is a leading provider of financial technology and services. We are seeking an experienced Client Success Strategist to join our team.

Job Overview:

The Client Success Strategist will be responsible for ensuring the successful implementation of our financial software products with our clients. This role will involve partnering with project managers, delivery leads, and executives to ensure successful project outcomes.

The ideal candidate will have 5+ years of experience in a business analyst or subject matter expert role, with a strong understanding of the financial services sector. They will possess excellent analytical, communication, and facilitation skills, as well as the ability to work independently with minimal supervision.

Key Responsibilities:

  • Ensure the successful implementation of our financial software products with clients
  • Partner with project managers, delivery leads, and executives to ensure successful project outcomes
  • Analyze client business process requirements and translate them into future state processes
  • Contribute to project planning and ensure all internal requirements are accounted for

Requirements:

  • College diploma or university degree in a business and/or computer/software related discipline
  • 5+ years of experience in a business analyst or subject matter expert role
  • 2+ years of experience in a business solutions specialist role
  • Experience in the financial services sector


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