Field Adjuster

1 month ago


Vancouver, British Columbia, Canada Intact Financial Corporation Full time
About the Role

We're seeking a seasoned professional to join our Property Large Loss team as a Field Adjuster. In this role, you will handle large and complex commercial property claims, working closely with internal and external stakeholders to resolve claims efficiently and effectively.

Key Responsibilities
  • Manage and investigate large and complex commercial property claims, ensuring timely and accurate resolution.
  • Engage with internal and external counsel, consultants, adjusters, accountants, appraisers, and engineers to confirm coverage, determine liability, and assess damages.
  • Mentor and guide regional file handlers to ensure consistent and effective claims handling and support long-term succession planning.
  • Train colleagues on complex claims handling and provide technical advice to ensure best practices.
  • Work with Underwriting, Loss Prevention, and other stakeholders to identify potential risks, hazards, and trends, sharing feedback and lessons learned.
  • Provide exceptional customer service to brokers, customers, and colleagues, delivering key performance indicators related to loss development and loss adjustment expenses, claims leakage control, and expense management.
  • Leverage expertise in a creative, continuous improvement environment to support best practice operations and effectively negotiate claims when necessary.
  • Attend settlement conferences and trials as required.
Requirements
  • A critical thinker with intellectual curiosity and the ability to approach complex problems in time-sensitive situations.
  • A skilled communicator with the ability to foster favorable business relationships and provide clear guidance to clients.
  • A problem-solver with the ability to gather information, evaluate situations, and negotiate the next steps toward a solution.
  • Able to adapt to changing needs and understand the need to be flexible and agile.
  • A planner with the ability to effectively organize and establish an effective strategy.
  • A strong collaborator with a passion for mentoring and coaching others.
  • 10+ years of experience with direct handling of large and complex commercial property claims.
  • Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position.
  • Undergraduate degree or CIP designation (asset).
  • Travel required.
  • Valid driver's license.
What We Offer

As a permanent member of our team, you can expect a comprehensive benefits package, including a financial rewards program, an industry-leading Employee Share Purchase Plan, and an extensive flex pension and benefits package. You'll also have access to virtual healthcare, flexible work arrangements, and an annual wellness account to promote an active and healthy lifestyle.

We're committed to creating a dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs. Our inclusive employee-led networks will provide opportunities for education, inspiration, amplification of voices, building relationships, and development. You'll be part of a community that values diversity and promotes a culture of inclusion.

We're looking for someone who is passionate about making a difference and contributing to our community impact program. If you're a motivated and experienced professional who is looking for a new challenge, we encourage you to apply.


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