Service Delivery Specialist
3 weeks ago
At Ontario Health, we are committed to delivering high-quality healthcare services to the people of Ontario. As a Service Delivery Specialist, you will play a critical role in ensuring the smooth operation of our healthcare information systems.
Key Responsibilities:
- Deliver technical support and guidance to healthcare facilities on data submission processes and reporting tools.
- Work closely with facility resources and internal teams to monitor deliverables and ensure timely completion of projects.
- Engage in planning and implementation activities to support process improvement initiatives and reduce errors associated with data submission.
- Manage access control and user registration processes for various Ontario Health information systems.
- Collaborate with hospital resources to troubleshoot operational issues and ensure seamless integration between OH applications and hospital information systems.
Requirements:
- 3-5 years of experience in a customer service and/or technical support role, preferably in a healthcare setting.
- Strong understanding of project management and implementation frameworks, as well as technical skills in HL7 messaging and hospital information systems.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
What We Offer:
- A competitive salary and comprehensive benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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