Service Delivery Specialist

3 weeks ago


Toronto, Ontario, Canada Ontario Health Full time

At Ontario Health, we are committed to delivering high-quality healthcare services to the people of Ontario. As a Service Delivery Specialist, you will play a critical role in ensuring the smooth operation of our healthcare information systems.

Key Responsibilities:

  • Deliver technical support and guidance to healthcare facilities on data submission processes and reporting tools.
  • Work closely with facility resources and internal teams to monitor deliverables and ensure timely completion of projects.
  • Engage in planning and implementation activities to support process improvement initiatives and reduce errors associated with data submission.
  • Manage access control and user registration processes for various Ontario Health information systems.
  • Collaborate with hospital resources to troubleshoot operational issues and ensure seamless integration between OH applications and hospital information systems.

Requirements:

  • 3-5 years of experience in a customer service and/or technical support role, preferably in a healthcare setting.
  • Strong understanding of project management and implementation frameworks, as well as technical skills in HL7 messaging and hospital information systems.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

What We Offer:

  • A competitive salary and comprehensive benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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