Parts Specialist
2 days ago
Brandt is a leading provider of innovative solutions for the truck and trailer industry, seeking a skilled Parts Specialist - Customer Service Representative to join our team in Regina. This is an exciting opportunity to work in a fast-paced environment, providing exceptional customer service and support.
The ideal candidate will have experience in outbound calling, utilizing multiple web applications and programs, and be able to navigate various systems with ease. Fluency in both French and English is considered an asset but not necessary.
This role involves:
- Initiating outbound sales calls to customers
- Responding to parts pricing inquiries from customers through phone, email, and text channels
- Fulfilling parts order requests from clients accurately
- Providing availability of inventory and shipping times to customers
- Offering parts support and assistance to other Brandt field staff members
- Collaborating with multiple vendors to provide customers with various options to satisfy their parts requests
To succeed in this role, you must possess excellent communication skills, both written and verbal. You should be able to multitask efficiently, navigating multiple systems simultaneously. A strong attention to detail is also essential, ensuring accuracy in fulfilling customer parts requests.
We offer a competitive salary range of $55,000 - $70,000 per annum, depending on experience. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
The successful candidate will have:
- Experience as a multitasker, navigating multiple systems at once
- Demonstrated ability to deliver high levels of customer satisfaction
- A keen eye for detail, maintaining accuracy in fulfilling customer parts requests
- Strong active listening skills, understanding customers' needs through two-way engagement
- Ability to work collaboratively as part of a fast-paced team
Please note that we do not discriminate based on any protected characteristics. We are committed to creating an inclusive and diverse workplace culture.
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